B2B Market Responsible Scandinavia (f/m/d)

OpenKrill; United States; Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal tickets

Regular employee events

Discounts on company products

Descripción de la vacante

Openkrill is seeking an experienced customer service professional to act as the primary liaison for our international B2B clients. You will manage orders, coordinate logistics, and work with internal teams to resolve issues while keeping customers informed.

The role requires strong communication, the ability to juggle multiple orders, and proficiency with Excel and ERP/CRM systems. English fluency is essential, with multilingual capabilities considered a plus for our diverse client base.

Formación

• Experience in B2B customer service, sales support or order management.
• Ability to manage several orders and requests at once while tracking details.
• Clear, professional communication, especially when handling claims or difficult conversations.
• Proficiency with Excel and order management/ERP systems.

Responsabilidades

• Be the main contact for international B2B customers, moving orders and resolving issues.
• Handle claims related to product quality, delays, or wrong items with practical solutions.
• Monitor prices, delivery dates, and quantities; process changes to orders and confirmations.
• Track orders in production and provide customers with progress updates.

Conocimientos

B2B customer service

Sales support

Order management

Excel

ERP systems

Communication

English proficiency

Multilingual (German/Hungarian/Italian

Herramientas

ERP systems

CRM software

Descripción del empleo

Role summaryOrders, deliveries, last-minute changes: you’re the person who brings the details together. Join our international B2B team and turn complex customer requests into practical solutions.

Your responsibilitiesBe the main point of contact for our international B2B customers. You’ll keep orders moving, build strong customer relationships, and work closely with internal teams to resolve issues and keep clients informed.

Customer Claims & Issue Resolution

• Handle claims involving product quality, returns, delivery errors, or lost goods
• Where appropriate and in line with company guidelines, propose discounts for delayed deliveries or incorrect items to help resolve issues without a return or full credit

Order Management

• Check and monitor prices, delivery dates, addresses, labels, calculations, and quantities after orders are placed and during order clearance
• Process changes to order confirmations, including new orders and replacements
• Track orders in production and keep customers updated on their progress
• Check product allocation and delivery timelines, adjusting orders when needed
• Coordinate deliveries for customers who pay in advance

Logistics & Delivery

• Share tracking details and proof of delivery, and follow up on delivery issues
• Help resolve refused deliveries and other logistics concerns
• Plan and coordinate pre-booked deliveries with Key Accounts

Payments & Invoicing

• Follow up on unpaid or partially paid invoices and review proposed payment reminders
• Issue pro forma invoices for 20% deposits and 80% balance payments
• Work with customers and internal teams to resolve payment or invoicing issues

Reporting & Coordination

• Maintain reports, status lists, and data requested by sales agents or area management
• Record and update special agreements with Key Accounts
• Act as a key link between the Back Office and other departments

Your profile- You have experience in B2B customer service, sales support, order management, or a similar role, ideally working with international clients- You’re comfortable managing several orders and customer requests at once, while keeping track of the details- You communicate clearly and professionally, including when handling claims or difficult conversations- You enjoy working across teams and know when to follow up to keep things moving- You’re confident using Excel and order management or ERP systems- You take ownership of issues and look for practical solutions- You have professional working proficiency in English and one of the following languages: German, Hungarian, Italian, French, or Russian

Your advantages

• A familial, collaborative atmosphere in international teams
• An innovative and exciting area of responsibility with diverse development opportunities
• Flat hierarchies and short decision-making paths that help you implement your own ideas
• Meal tickets
• Regular employee events
• Discounts on our own products

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