B2B Digital Commerce Leader (Hybrid/Remote)

SureWerx; Illinois; Hybrid; USD 120,000 - 180,000; Full time

Job summary

SureWerx, a leading safety and equipment manufacturer, seeks a Manager, B2B Digital Commerce to drive digital commerce adoption and revenue growth across the US & Canada. You will translate customer insights into a digital roadmap, work with Sales, Marketing, Product, Customer Service, Operations, and IT, and deliver superior online experiences that outperform traditional ordering methods.

You will report to senior leadership, collaborate with multiple teams, and build a robust digital strategy

Qualifications

• Bachelor’s Degree in related discipline (IT, Digital, marketing, communications, etc.) is required.
• Minimum 5-7 years of progressing experience with Digital Commerce, preferably B2B.
• Knowledge of traditional & digital marketing concepts.
• Understanding of B2B features and functionality – Search, Order methods, check-out, carts, punchout etc.
• Excellent writing and language skills.
• Strong written and verbal communication.
• Ability to identify potential negative or crisis situations and apply conflict resolution principles.
• Travel occasionally in North America.

Responsibilities

• Owns B2B Commerce portals and website KPIs (adoption, revenue, traffic, conversion rate optimization).
• Owns customer engagement strategy including acquisition and on-site conversion efforts.
• Participates in annual business planning and creates the digital roadmap with IT, Finance, Digital Commerce and Marketing.
• Leads strategy for increasing awareness, traffic, conversion, retention, and revenue; uses AI where appropriate.
• Monitors industry trends and competitors to stay competitive via websites and digital initiatives.
• Leads existing customer acquisition programs and develops new ones as needed.
• Collaborates with Marketing and Sales on promotions and on-site engagement to drive visits and sales.
• Ensures timely reporting on new product launches.
• Guides IT partners on business needs and communicates in technical terms when needed.
• Partners with stakeholders to share strategy/roadmaps and results.
• Builds strong cross-functional relationships and keeps stakeholders aligned.

Skills

Collaborate

Customer focus

Drives results

Decision quality

Plans and aligns

Action oriented

Detail oriented

Communication skills

Education

Bachelor’s Degree in related discipline (IT, Digital, marketing, communications, etc.)

Tools

PowerPoint

Excel

Word

Job description

SureWerx, a leading safety and equipment manufacturer, seeks a Manager, B2B Digital Commerce to drive digital commerce adoption and revenue growth across the US & Canada. You will translate customer insights into a digital roadmap, work with Sales, Marketing, Product, Customer Service, Operations, and IT, and deliver superior online experiences that outperform traditional ordering methods.

You will report to senior leadership, collaborate with multiple teams, and build a robust digital strategy