B2B Customer Support Specialist - Fraud & Ops

GAN; Las Vegas (NV); On-site; USD 22,730 - 32,373; Part time

Job summary

GAN is seeking a Customer Support Agent in Las Vegas, Nevada. In this role, you will provide exceptional customer support through various channels, solve technical issues, and assist with customer transactions. The position requires proficiency in MS Office, familiarity with Jira, and excellent communication skills. We encourage applicants with online gaming experience and those who are adaptable to diverse corporate cultures. The hourly pay is $20 with a swing schedule from 3:00 PM to 12:00 AM Thursday through Monday.

Qualifications

• Proficiency in MS Office and Jira.
• Strong technical troubleshooting skills.
• Excellent written and verbal English communication.

Responsibilities

• Provide exceptional support via phone, live chat, and email.
• Address B2B issues with expertise and provide insights into services.
• Conduct daily monitoring to prevent fraud.

Skills

Customer-centric experience

Proficient in MS Office

Expertise in Jira

Technical troubleshooting

Written and verbal English communication

Multitasking

Emotional intelligence

Solutions-oriented mindset

Job description

GAN is seeking a Customer Support Agent in Las Vegas, Nevada. In this role, you will provide exceptional customer support through various channels, solve technical issues, and assist with customer transactions. The position requires proficiency in MS Office, familiarity with Jira, and excellent communication skills. We encourage applicants with online gaming experience and those who are adaptable to diverse corporate cultures. The hourly pay is $20 with a swing schedule from 3:00 PM to 12:00 AM Thursday through Monday.