B2B Customer Success Pro — Legal & Compliance Solutions

Wolters Kluwer N.V.; Clayton, Northern (MO, KY); Hybrid; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

CT Corporation, a Wolters Kluwer company, is hiring Customer Success Associates to join our teams nationwide. You will manage day-to-day relationships with our customers—Small Businesses, Law Firms, or Corporations—and provide consultative service to meet legal and compliance needs, using product knowledge to propose solutions and initiate orders.

The ideal candidate holds a Bachelor’s degree and B2B client service experience, plus strong organizational and multitasking skills to drive customer

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent.
• B2B client service experience.

Responsibilities

• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs.
• Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers.
• Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests.
• Develop and maintain positive working relationships with customers and other key partners.
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning.

Skills

B2B client service experience

Analytical problem-solving

Time management

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

CT Corporation, a Wolters Kluwer company, is hiring Customer Success Associates to join our teams nationwide. You will manage day-to-day relationships with our customers—Small Businesses, Law Firms, or Corporations—and provide consultative service to meet legal and compliance needs, using product knowledge to propose solutions and initiate orders.

The ideal candidate holds a Bachelor’s degree and B2B client service experience, plus strong organizational and multitasking skills to drive customer