B2B Customer Success Coordinator - Manufacturing

PHOENIX CLOSURES; Aurora (IL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PHOENIX CLOSURES in Aurora, IL, founded in 1890, is seeking an Account Coordinator for a hybrid role to support national accounts and coordinate across departments to ensure timely delivery and customer satisfaction. You will work with National Account Managers, manage orders from entry to shipment, maintain customer data, and help with new business development and product changes. This role emphasizes dependable service and proactive collaboration.

Qualifications

• Experience in Customer Success, Account Management or Sales in manufacturing.
• Bachelor’s degree preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Ensure exceptional service to B2B customers and address updates or concerns.
• Manage the order process from receipt to shipment and communicate throughout.
• Maintain customer database, set up new customers and contacts.
• Collaborate with sales, scheduling and other departments to fulfill orders.
• Support National Account Managers with new business development and product conversions.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Project management

Customer relationships

Office 365

Education

Bachelor's degree

Tools

Salesforce

Office 365

ERP systems

Job description

PHOENIX CLOSURES in Aurora, IL, founded in 1890, is seeking an Account Coordinator for a hybrid role to support national accounts and coordinate across departments to ensure timely delivery and customer satisfaction. You will work with National Account Managers, manage orders from entry to shipment, maintain customer data, and help with new business development and product changes. This role emphasizes dependable service and proactive collaboration.