B2B Customer Account Coordinator & Sales Support

Bunzl; Collierville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

PTO

401K match

Benefits page info

Job summary

MCR Safety Group, a division of Bunzl, is seeking a Customer Account Coordinator based at their headquarters in Collierville, TN. This onsite role focuses on customer service activities and sales support for product information and orders.

The CAC will manage inbound calls, support the Sales team, and build strong customer relationships while coordinating shipping, order changes, and timely updates. Prior B2B experience, SAP/ERP familiarity, and proficiency with Excel/Outlook are highly valued.

Qualifications

• High school diploma or equivalent.
• 3-5 years in B2B account management or related experience.
• Experience in customer service required.
• Experience with SAP or similar ERP systems preferred.
• EDI order entry experience preferred.
• Proficient in Excel, Word and Outlook.

Responsibilities

• Process customer purchase orders and inquiries via online system.
• Provide price and availability; cross reference for competitors.
• Manage large volumes of incoming calls.
• Identify opportunities to upsell products.
• Coordinate shipping schedules and order changes.
• Function as liaison between customers and Sales team.
• Build sustainable relationships and trust with customer accounts.
• Stay current of all customer account processes.
• Support Inside Sales and Customer Service activities.

Skills

Customer service

Phone handling

B2B experience

EDI entries

Excel

Outlook

SAP

Education

High school diploma

Tools

SAP ERP

EDI systems

Excel

Word

Outlook

Job description

MCR Safety Group, a division of Bunzl, is seeking a Customer Account Coordinator based at their headquarters in Collierville, TN. This onsite role focuses on customer service activities and sales support for product information and orders.

The CAC will manage inbound calls, support the Sales team, and build strong customer relationships while coordinating shipping, order changes, and timely updates. Prior B2B experience, SAP/ERP familiarity, and proficiency with Excel/Outlook are highly valued.