B2B Account Coordinator | Manufacturing & Customer Success (Hybrid)

Socket.dev; Aurora (IL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

PHOENIX, an Aurora, IL-based manufacturer, is seeking an Account Coordinator to support our National Account Managers. The role requires coordinating orders, maintaining customer records, and ensuring timely delivery while driving customer satisfaction.

The position emphasizes dependability, service, and action across departments. Bachelor’s degree and experience in customer success or sales in manufacturing are preferred, with a hybrid work setup in the Aurora area.

Qualifications

• Proven experience in Customer Success, Account Management or Sales in manufacturing preferred.
• Bachelor’s degree preferred.

Responsibilities

• Coordinate order process from receipt to shipment and updates.
• Communicate customer needs across departments to ensure timely delivery.
• Maintain customer database with new accounts and contact info.

Skills

Clear communication

Customer relationship mgmt

Problem-solving

Interpersonal skills

Organizational skills

Proactive growth mindset

MS Office 365

Salesforce knowledge

Education

Bachelor’s degree

Tools

Salesforce

Office 365

DW/IQMS

Job description

PHOENIX, an Aurora, IL-based manufacturer, is seeking an Account Coordinator to support our National Account Managers. The role requires coordinating orders, maintaining customer records, and ensuring timely delivery while driving customer satisfaction.

The position emphasizes dependability, service, and action across departments. Bachelor’s degree and experience in customer success or sales in manufacturing are preferred, with a hybrid work setup in the Aurora area.