B2B Customer Service Leader - Ops & Growth

Voyant Beauty; Gainesville (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Voyant Beauty in Gainesville, FL is seeking a Customer Service Manager to lead the Customer Service team, oversee order management (EDI and manual), and drive customer satisfaction for B2B accounts.

This role partners with Sales, Operations, Planning, Logistics, Finance, Quality, and IT to resolve complex issues, onboard new hires, convert key accounts to EDI, monitor KPIs, and continually improve service delivery.

Qualifications

• 4-6 years in manufacturing, supply chain, or distribution settings (Preferred).
• 1-3 years managing direct reports and performance metrics (Preferred).
• 1-3 years working knowledge of order processing and data management systems (Preferred).
• 1-3 years including onboarding and managing EDI accounts (Preferred).

Responsibilities

• Supervise daily operations, performance management, training, and development of Customer Service Representatives.
• Oversee processing of customer orders via EDI and manual entry; ensure accuracy and timeliness.
• Act as a key point of contact for top-tier accounts and complex escalations.

Skills

Leadership

Customer relations

EDI processing

ERP navigation

Cross-functional collaboration

Conflict resolution

Analytics & reporting

Project management

Continuous improvement

Microsoft Office

Education

Bachelor's degree in Business, Communications, Supply Chain, or related field

High School Diploma or GED

Tools

JDE

Job description

Voyant Beauty in Gainesville, FL is seeking a Customer Service Manager to lead the Customer Service team, oversee order management (EDI and manual), and drive customer satisfaction for B2B accounts.

This role partners with Sales, Operations, Planning, Logistics, Finance, Quality, and IT to resolve complex issues, onboard new hires, convert key accounts to EDI, monitor KPIs, and continually improve service delivery.