B2B Customer Service Manager: Lead & Elevate Service

Voyant Beauty; Gainesville (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Voyant Beauty is seeking a Customer Service Manager to lead the CS team, oversee order processes (EDI and manual), and drive customer satisfaction. You will partner with Sales, Logistics, Finance, and Operations to resolve complex issues and improve workflows.

The role focuses on team development, escalation management, and ensuring high-quality service aligned with company goals. Location is on-site in Gainesville, GA.

Qualifications

• Bachelor's degree in Business, Communications, Supply Chain, or related field preferred.
• High School Diploma or GED required.

Responsibilities

• Lead daily Customer Service operations and develop a high-performing team.
• Oversee order processing via EDI and manual entry, ensuring accuracy.
• Act as primary contact for top accounts and complex escalations.
• Coordinate with Sales, Logistics, Finance, and Ops to align priorities.
• Identify opportunities to improve service delivery and report KPIs.
• Onboard/train new hires and manage account conversions to EDI.

Skills

Leadership

Customer relationships

EDI processing

Data accuracy

Cross-functional collaboration

Project/time management

Education

Bachelor's degree (preferred)

High School Diploma or GED

Tools

JDE (ERP)

Excel

Dashboards

Job description

Voyant Beauty is seeking a Customer Service Manager to lead the CS team, oversee order processes (EDI and manual), and drive customer satisfaction. You will partner with Sales, Logistics, Finance, and Operations to resolve complex issues and improve workflows.

The role focuses on team development, escalation management, and ensuring high-quality service aligned with company goals. Location is on-site in Gainesville, GA.