B2B Customer Experience Advocate

Triad-Technologies-LL; Maumee (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

Triad-Technologies-LL is seeking a Customer Experience Representative to manage the full lifecycle from initial contact through ongoing support. The role interfaces with Sales, Technical Support, and Operations to ensure a high-touch, responsive customer service experience.

Responsibilities include order processing, quotes, pricing inquiries, issue resolution, and proactive communication on order status. Strong communication and multitasking are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• 2+ years of customer service experience in a distribution, industrial, or B2B environment preferred.
• Experience managing key or high-touch accounts is preferred.
• Exceptional communication skills with polished phone presence and clear, concise written/email communication.

Responsibilities

• Provide high-quality service across order entry, quotes, product and pricing inquiries, and issue resolution.
• Collaborate with Sales, Technical Support, and Operations to ensure a seamless customer experience.
• Monitor order status and proactively communicate delays or changes to customers.
• Accurately process orders, quotes, returns, and credit requests per Triad guidelines.
• Maintain records in P21 and Zendesk and build strong customer relationships.

Skills

Customer service

Phone presence

Written communication

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

P21

Zendesk

ERP systems

Job description

Triad-Technologies-LL is seeking a Customer Experience Representative to manage the full lifecycle from initial contact through ongoing support. The role interfaces with Sales, Technical Support, and Operations to ensure a high-touch, responsive customer service experience.

Responsibilities include order processing, quotes, pricing inquiries, issue resolution, and proactive communication on order status. Strong communication and multitasking are essential in a fast-paced environment.