Customer Order Processing Representative

Accentuate Staffing; Apex (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Accentuate Staffing is searching for a Customer Order Processing Representative in Apex, NC. The role involves being the primary point of contact for customers regarding products, services, and delivery dates, ensuring customer satisfaction.

The ideal candidate will have prior experience in customer service, particularly in manufacturing order processing, and must possess excellent communication skills. Responsibilities include handling inquiries, entering customer orders accurately, and resolving complaints promptly.

Qualifications

• Previous customer service experience in manufacturing order processing.
• Experience in processing and tracking orders.
• Familiarity with order processing software platforms.
• Excellent written and verbal communication skills.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Handle a range of customer inquiries via multiple channels.
• Provide product, pricing, and service information.
• Enter and maintain customer orders accurately.
• Resolve customer complaints and issues empathetically.
• Collaborate with teams to ensure timely information delivery.

Skills

Customer service experience

B2B customer service

Order processing familiarity

Communication skills

Organizational skills

Technical proficiency

Empathy

Team collaboration

Education

Associates degree

Job description

Accentuate Staffing is seeking a Customer Order Processing Representative with a power technology company in Apex, NC. As a Customer Order Processing Representative you will be the primary point of contact for products, services, and delivery dates while ensuring customer satisfaction at all times.

Responsibilities

• Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
• Providing product, pricing, and service information to customers.
• Entering and maintaining accurate customer orders using various software applications.
• Resolving a broad spectrum of customer complaints and issues with empathy and understanding
• Collaborating cross-functionally to provide accurate and timely information to customers

Requirements

• Must have previous customer service experience in a manufacturing order processing role
• Must have B2B customer service experience – processing orders, tracking orders, & product pricing
• Must be familiar with order processing software platforms
• Associates degree
• Have excellent communication skills, both written and verbal.
• Be able to work well with others in a busy and dynamic team environment.
• Be able to prioritize and multitask effectively while being detail-oriented and organized.
• Demonstrate empathy and patience when dealing with customers.
• Be proficient in using computers and technology.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Collaborative Team Player – Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.
• Technical Learning – Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.