B2B Client Experience Specialist

Jobtailor; Iowa (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor is seeking a motivated customer service professional to support our business-to-business clients. You will ensure smooth interactions, interpret requests, and resolve issues within defined service levels.

You will own client conversations, explain contract terms, prepare clear correspondences, and collaborate with other departments to maintain high-quality service and accurate reporting.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years in customer service.
• Strong organization, critical thinking, and problem-solving skills.
• Excellent verbal and written communication.
• Proficiency in MS Office (Outlook, Word, Excel).
• Bilingual English-Spanish or English-French is a plus.

Responsibilities

• Provide best-in-class customer experiences for WASH’s business to business clientele.
• Interpret and resolve client requests within established SLAs.
• Take ownership during client interactions and achieve first-contact resolution outcomes.
• Prepare correspondences for internal and external clients.
• Calculate and explain client disbursements.
• Generate client revenue and portfolio reports.
• Interpret and explain contract terms.
• Diffuse difficult client interactions and handle escalations.
• Liaise with key departments to address a variety of client inquiries.
• Achieve and maintain quality assurance standards.
• Participate in special projects, as requested.

Skills

Customer service

Communication skills

Problem-solving

MS Office proficiency

Bilingual English-Spanish

Education

Bachelor’s degree or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Jobtailor is seeking a motivated customer service professional to support our business-to-business clients. You will ensure smooth interactions, interpret requests, and resolve issues within defined service levels.

You will own client conversations, explain contract terms, prepare clear correspondences, and collaborate with other departments to maintain high-quality service and accurate reporting.