B2B Customer Care Specialist - Invoicing & Support

Cintas Corporation; Morrisville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cintas Corporation in Morrisville, NC is seeking a Customer Service Representative to support internal partners and external customers. You will answer calls, resolve issues promptly, perform data entry, assist in account reconciliation, prepare reports and invoices, and process new accounts and orders.

You may also handle outbound calls to gather information and provide follow-up to resolve issues. The role requires at least 1 year of customer service experience and a high school diploma; a

Qualifications

• Minimum 1 year customer service experience.
• High School Diploma/GED; Bachelor's Degree preferred.

Responsibilities

• Answer customer calls and provide prompt issue resolution.
• Data entry and account reconciliation assistance.
• Prepare reports and invoices; process new accounts and orders.
• Outbound calls to gain information or to provide follow-up to resolve customer issues.

Skills

Customer service

Microsoft Office

Proofreading

Inbound/outbound calls

Account support (B2B)

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Cintas Corporation in Morrisville, NC is seeking a Customer Service Representative to support internal partners and external customers. You will answer calls, resolve issues promptly, perform data entry, assist in account reconciliation, prepare reports and invoices, and process new accounts and orders.

You may also handle outbound calls to gather information and provide follow-up to resolve issues. The role requires at least 1 year of customer service experience and a high school diploma; a