Customer Service Representative

Cintas Corporation; Morrisville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cintas Corporation in Morrisville, NC is seeking a Customer Service Representative to support internal partners and external customers. You will answer calls, resolve issues promptly, perform data entry, assist in account reconciliation, prepare reports and invoices, and process new accounts and orders.

You may also handle outbound calls to gather information and provide follow-up to resolve issues. The role requires at least 1 year of customer service experience and a high school diploma; a

Qualifications

• Minimum 1 year customer service experience.
• High School Diploma/GED; Bachelor's Degree preferred.

Responsibilities

• Answer customer calls and provide prompt issue resolution.
• Data entry and account reconciliation assistance.
• Prepare reports and invoices; process new accounts and orders.
• Outbound calls to gain information or to provide follow-up to resolve customer issues.

Skills

Customer service

Microsoft Office

Proofreading

Inbound/outbound calls

Account support (B2B)

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

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Cintasis seeking a Customer Service Representative toprovide customer service to both our internal partners and our external customers through various activities.Duties include, but are not limited to, answering customer calls and providing prompt issue resolution,data entry, assisting in account reconciliation, preparing reports and invoices,processing new accounts and ordersand occasional miscellaneous projects. This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.

Skills/Qualifications

Required

• Minimum 1 yearcustomer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Preferred

• Experience with heavy inbound, outbound and transferring calls
• 3 years' Business-to-Business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift