B2B Customer Account Coordinator & Sales Support

Bunzlcareers; Collierville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Paid Time Off

401K with company match

Benefits information on Bunzl Careers

Job summary

MCR Safety Group, a division of Bunzl, is seeking a Customer Account Coordinator based at the Collierville, TN headquarters. This onsite role focuses on customer service and sales support, handling orders, pricing, and shipping coordination while liaising with Sales to meet customer needs.

The ideal candidate has 3–5 years of B2B account management and customer service experience, plus familiarity with SAP or ERP systems and MS Office tools.

Qualifications

• High school diploma or equivalent.
• 3–5 years B2B account management or related experience.
• Previous customer service experience.
• Experience with SAP or similar ERP preferred.
• EDI order entry experience preferred.
• Proficiency with Excel, Word and Outlook.

Responsibilities

• Process customer purchase orders/inquiries via our on-line system.
• Provide product price and availability; cross reference for competitor lines.
• Manage large amounts of incoming phone calls.
• Identify opportunities to up-sell additional products.
• Expedite/backorder reporting.
• Open order reporting.
• Function as liaison between customers and Sales team daily via email and phone.
• Build sustainable relationships and trust with customer accounts through open communication.
• Collaborate with customer personnel to facilitate shipping, material requirements, order changes, and lead times.
• Stay current of all customer account processes.
• Support Inside Sales, Sales and Customer Service activities (order entry, management, status updates).
• Maintain activity with the on-line CHAT system.
• Provide accurate information using proper tools/methods.

Skills

Customer Service

Account Management

SAP

ERP Systems

EDI

Excel

Word

Outlook

Education

High school diploma or equivalent

Tools

SAP

ERP Systems

Excel

Word

Outlook

Job description

MCR Safety Group, a division of Bunzl, is seeking a Customer Account Coordinator based at the Collierville, TN headquarters. This onsite role focuses on customer service and sales support, handling orders, pricing, and shipping coordination while liaising with Sales to meet customer needs.

The ideal candidate has 3–5 years of B2B account management and customer service experience, plus familiarity with SAP or ERP systems and MS Office tools.