Customer Account Coordinator

Bunzlcareers; Collierville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Paid Time Off

401K with company match

Benefits information on Bunzl Careers

Job summary

MCR Safety Group, a division of Bunzl, is seeking a Customer Account Coordinator based at the Collierville, TN headquarters. This onsite role focuses on customer service and sales support, handling orders, pricing, and shipping coordination while liaising with Sales to meet customer needs.

The ideal candidate has 3–5 years of B2B account management and customer service experience, plus familiarity with SAP or ERP systems and MS Office tools.

Qualifications

• High school diploma or equivalent.
• 3–5 years B2B account management or related experience.
• Previous customer service experience.
• Experience with SAP or similar ERP preferred.
• EDI order entry experience preferred.
• Proficiency with Excel, Word and Outlook.

Responsibilities

• Process customer purchase orders/inquiries via our on-line system.
• Provide product price and availability; cross reference for competitor lines.
• Manage large amounts of incoming phone calls.
• Identify opportunities to up-sell additional products.
• Expedite/backorder reporting.
• Open order reporting.
• Function as liaison between customers and Sales team daily via email and phone.
• Build sustainable relationships and trust with customer accounts through open communication.
• Collaborate with customer personnel to facilitate shipping, material requirements, order changes, and lead times.
• Stay current of all customer account processes.
• Support Inside Sales, Sales and Customer Service activities (order entry, management, status updates).
• Maintain activity with the on-line CHAT system.
• Provide accurate information using proper tools/methods.

Skills

Customer Service

Account Management

SAP

ERP Systems

EDI

Excel

Word

Outlook

Education

High school diploma or equivalent

Tools

SAP

ERP Systems

Excel

Word

Outlook

Job description

MCR Safety Group, a division of Bunzl, is seeking a Customer Account Coordinator based at their headquarters in Collierville, TN.

This position is onsite, and primarily responsible for performing customer service activities and sales support on product information and goods purchased. The duties and responsibilities of a Customer Account Coordinator (CAC) include managing incoming calls and customer service inquiries, along with identifying and assessing customer needs to achieve satisfaction. The ideal candidate will have experience working in a business-to-business environment.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities

• Process customer purchase orders/inquiries via our on-line system
• Provide product price and availability; cross reference for competitor lines
• Manage large amounts of incoming phone calls
• Identify opportunities to up-sell additional products
• Expedite/backorder reporting
• Open order reporting
• Function as liaison between MCR Safety customers and Sales team to exceed customer needs. This requires daily interfaces with all internal team members via email and phone.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Work directly with customer personnel to facilitate shipping schedules, material requirements, order changes, tracking of shipments, and lead times
• Stay current of all customer account processes
• Support all Inside Sales, Sales and Customer Service activities, including order entry, order management, order acknowledgement, order status updates to customers
• Stay active with our on-line CHAT system
• Provide accurate, valid, and complete information by using the right methods/tools

Requirements

• High school diploma or equivalent required.
• 3-5 years Business to Business, account management or related experience required
• Previous customer service experience required
• Experience working with SAP or similar ERP systems highly preferred
• Experience working with EDI order entries preferred
• Proficiency with Excel, Word and Outlook

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.