B2B Collections Team Lead & Coach

Triton Recovery Group; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Triton Recovery LLC is a Houston-based, licensed collection firm focusing on B2B debt recovery for the Merchant Cash Advance industry. The Collections Manager will guide and develop staff, optimize collections processes, and ensure adherence to applicable laws and client requirements.

The role emphasizes coaching, performance management, and strategic improvement of collection techniques to maximize recovery while maintaining compliance.

Qualifications

• Experience in collections, preferably commercial debt, merchant cash advance, or related financial services.
• Proven success in collections, negotiation, account resolution, and payment recovery.
• Strong coaching, leadership, and employee-development skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Lead, coach, train, and develop assigned collection staff to improve performance and productivity.
• Establish clear performance expectations and hold collectors accountable to standards.
• Monitor performance using totals, activity, call volume, contact rates, and settlements.
• Provide individual coaching and team meetings to address performance gaps.
• Approve or escalate payment arrangements and collection decisions per policy.
• Coordinate with internal departments to resolve account issues and advance recovery.

Skills

Collections experience

Leadership

Coaching

Negotiation

Communication

Team management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Triton Recovery LLC is a Houston-based, licensed collection firm focusing on B2B debt recovery for the Merchant Cash Advance industry. The Collections Manager will guide and develop staff, optimize collections processes, and ensure adherence to applicable laws and client requirements.

The role emphasizes coaching, performance management, and strategic improvement of collection techniques to maximize recovery while maintaining compliance.