B2B Collections Specialist - Paid Training

Cadex Solutions Corporation; Maple Grove (MN); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Paid training

Bonus up to 700 USD monthly after培训

4% commission

Medical and dental insurance

401(k) with 4% match

Life and long-term disability

Job summary

Cadex Solutions Corporation in Maple Grove, MN seeks a full-time Collection Service Representative (Collector) to build customer relationships while resolving balances, credits, and disputes for professional clients.

The role includes a paid training program, a dependable weekday schedule with no nights or travel, and opportunities for advancement as you learn collections processes, client guidelines, and problem-solving techniques.

Qualifications

• High school diploma or GED required.
• No extensive collections experience required—we provide paid training.
• Reliable transportation and ability to work onsite in Maple Grove, MN.
• Fluency in English required; other language fluency may be required by role, client, or project.
• Successful completion of reference and background checks required.

Responsibilities

• Meet collection, revenue, productivity, activity, and quality goals.
• Call and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations.
• Deliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call control.
• Accurately update the proprietary collection system with account notes, contact updates, proper codes, and required activity.
• Follow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager direction.
• Use active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutions.
• Maintain organized electronic files and professional written correspondence while protecting confidentiality.
• Collaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as needed.

Skills

Clear communication

Active listening

Negotiation

Problem solving

Reliability

Attention to detail

Team player

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Cadex Solutions Corporation in Maple Grove, MN seeks a full-time Collection Service Representative (Collector) to build customer relationships while resolving balances, credits, and disputes for professional clients.

The role includes a paid training program, a dependable weekday schedule with no nights or travel, and opportunities for advancement as you learn collections processes, client guidelines, and problem-solving techniques.