B2B Collections Specialist: AR, Invoicing & Customer Care

CFS; Houston (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

CFS in Houston is seeking a Collections Specialist to own a portfolio of B2B customer accounts, manage the full AR cycle, and partner with Sales, AR, and Cash Application teams to ensure timely payments. You will resolve disputes, answer inquiries, and maintain strong customer service throughout the process.

This role offers a Monday–Friday schedule with no overtime, emphasizing problem-solving and follow-through in a fast-paced environment.

Qualifications

• 2+ years of B2B AR/collections experience.
• Understanding of the full accounts receivable cycle, including invoicing, cash application, and collections.
• Strong customer service, communication, problem-solving, and follow-through skills.

Responsibilities

• Monitor AR aging and proactively contact customers regarding past-due balances.
• Make professional collection calls and follow up on outstanding invoices and payment commitments.
• Research and resolve customer disputes, billing issues, and account discrepancies.
• Establish payment arrangements and document collection activity, disputes, and resolutions.
• Respond to customer and internal inquiries regarding account balances, invoices, payments, and credit issues.
• Partner with Sales, AR, Cash Application, and customers to resolve issues and support timely payment.

Skills

AR/collections experience

Customer service

Communication

Problem-solving

Follow-through

Job description

CFS in Houston is seeking a Collections Specialist to own a portfolio of B2B customer accounts, manage the full AR cycle, and partner with Sales, AR, and Cash Application teams to ensure timely payments. You will resolve disputes, answer inquiries, and maintain strong customer service throughout the process.

This role offers a Monday–Friday schedule with no overtime, emphasizing problem-solving and follow-through in a fast-paced environment.