Cloud Support Engineer: Microsoft 365 & Gov Cloud Ops

asmexternalcareersite; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM Research seeks an experienced Customer Support Engineer to join our Microsoft operations team focused on government cloud environments. The role blends advanced technical troubleshooting with deployment capabilities, serving as a key resource for customer-facing support and platform operations.

You will bring expertise in Microsoft 365 environments, incident management, and a drive for continuous improvement across support and deployment processes. TS/SCI w/FSP clearance is required.

Qualifications

• BS in CS or technical discipline preferred.
• 4+ years in technical support or engineering roles
• 3+ years hands-on experience with Microsoft 365/Office 365 platform and services

Responsibilities

• Diagnose and resolve issues on the Microsoft 365 platform.
• Coordinate root-cause analysis for customer-reported incidents.
• Execute and oversee platform component deployments, including software upgrades and configuration changes.
• Deploy and validate services for multiple engineering teams.
• Follow established procedures including Technical Service Guides and Knowledgebase articles while identifying opportunities for process improvement.
• Conduct validation testing according to Troubleshooting Guides.
• Maintain workstation systems used for daily operations.
• Identify opportunities for optimization and automation.
• Maintain technical documentation and troubleshooting procedures in team knowledge base.
• Provide detailed status updates via email and ticketing systems.
• Contribute to continuous improvement initiatives.
• Support root-cause analyses, ad-hoc metrics, and data discovery requests.

Skills

Customer service

Azure

Incident management

Communication

Automation scripting

Education

BS in Computer Science

Tools

PowerShell

Python

Windows

Linux

Azure Monitor

Job description

ASM Research seeks an experienced Customer Support Engineer to join our Microsoft operations team focused on government cloud environments. The role blends advanced technical troubleshooting with deployment capabilities, serving as a key resource for customer-facing support and platform operations.

You will bring expertise in Microsoft 365 environments, incident management, and a drive for continuous improvement across support and deployment processes. TS/SCI w/FSP clearance is required.