Senior Cloud Support Engineer: Microsoft 365 & Gov Cloud

asmexternalcareersite; Fort Meade (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

ASM Research seeks an experienced Customer Support Engineer to join our Microsoft operations team, supporting government cloud environments. The role blends advanced troubleshooting with deployment capability and serves as a technical resource for customer-facing support and platform operations.

The ideal candidate has 4+ years in technical support/engineering, 3+ years with Microsoft 365, and an active TS/SCI w/FSP clearance.

Qualifications

• BS in Computer Science or other technical discipline preferred.
• 4+ years of experience in technical support or engineering roles supporting enterprise environments.
• 3+ years of hands‑on experience with Microsoft 365/Office 365 platform and services.
• Active TS/SCI w/FSP clearance throughout employment.
• Microsoft certifications (AZ-900, MS-900, or equivalent) – required to obtain one within 6 months of start
• Security certifications (CompTIA Security+ or equivalent) – required to obtain one within 6 months of start

Responsibilities

• Diagnose and resolve technical issues across the Microsoft 365 platform
• Drive root-cause analysis for customer-reported incidents
• Execute and oversee platform component deployments, including software upgrades and configuration changes
• Deploy and validate services for multiple engineering teams
• Follow established procedures including Technical Service Guides and Knowledgebase articles while identifying opportunities for process improvement
• Conduct validation testing according to Troubleshooting Guides
• Manage and maintain workstation systems used for daily operations
• Identify opportunities for optimization and automation
• Maintain technical documentation and troubleshooting procedures in team knowledge base
• Provide detailed status updates via email and ticketing systems
• Contribute to continuous improvement initiatives
• Support root-cause analyses, ad-hoc metrics, and data discovery requests

Job description

ASM Research seeks an experienced Customer Support Engineer to join our Microsoft operations team, supporting government cloud environments. The role blends advanced troubleshooting with deployment capability and serves as a technical resource for customer-facing support and platform operations.

The ideal candidate has 4+ years in technical support/engineering, 3+ years with Microsoft 365, and an active TS/SCI w/FSP clearance.