Government Cloud Support Engineer - MS 365/Azure

ASM Research, An Accenture Federal Services Company; Redmond (WA); On-site; USD 80,000 - 85,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. The role blends advanced troubleshooting with deployment capabilities as a key technical resource for customer-facing support and platform operations.

The ideal candidate will bring deep Microsoft 365 expertise, incident-resolution coordination, and a drive for continuous improvement across support and

Qualifications

• BS in Computer Science or other technical discipline is preferred.
• 4+ years of experience in technical support or engineering roles supporting enterprise environments.
• 3+ years of hands-on experience with Microsoft 365/Office 365 platform and services.

Responsibilities

• Customer Support & Incident Management
• Diagnose and resolve technical issues across the Microsoft 365 platform
• Drive root-cause analysis for customer-reported incidents
• Deployment & Platform Operations
• Execute and oversee platform component deployments, including software upgrades and configuration changes
• Deploy and validate services for multiple engineering teams
• Follow established procedures including Technical Service Guides and Knowledgebase articles while identifying opportunities for process improvement
• Conduct validation testing according to Troubleshooting Guides
• Manage and maintain workstation systems used for daily operations
• Process Improvement & Knowledge Management
• Identify opportunities for optimization and automation
• Maintain technical documentation and troubleshooting procedures in team knowledge base
• Provide detailed status updates via email and ticketing systems
• Contribute to continuous improvement initiatives
• Support root-cause analyses, ad-hoc metrics, and data discovery requests

Skills

Microsoft 365/Office 365

Incident management

PowerShell

Python

Azure

Education

BS in Computer Science or other technical discipline

Tools

Azure

PowerShell

Python

Job description

ASM Research, An Accenture Federal Services Company, seeks an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. The role blends advanced troubleshooting with deployment capabilities as a key technical resource for customer-facing support and platform operations.

The ideal candidate will bring deep Microsoft 365 expertise, incident-resolution coordination, and a drive for continuous improvement across support and