Azure Cloud Support Engineer | ServiceNow & ITIL Pro

Veriipro

Tampa (FL)

On-site

USD 64,000 - 90,000

Full time

9 days ago

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Job summary

Veriipro is seeking a Customer Support Analyst / Azure Administrator to deliver Level 2 support in a large cloud environment. You will triage requests via ServiceNow, troubleshoot issues, and coordinate with L3/L4, SRE, and developers to drive timely resolutions.

The role requires hands-on ServiceNow, Azure, and Application Insights experience, plus ITIL-aligned incident, problem and knowledge management. Agility and Scrum practices are valued in daily collaboration.

Qualifications

2–4 years of professional experience in service delivery or cloud support.
Minimum 3 years of experience with the required technical skills.
Experience supporting applications in a large-scale cloud environment.
Hands-on ServiceNow for incident, request, problem, and knowledge management.

Responsibilities

Provide Level 2 functional and technical support in a large-scale cloud environment.
Triage incoming requests through ServiceNow and coordinate with L3/L4, SRE, and development teams.
Troubleshoot application issues and monitor with Application Insights.