Azure Administrator

Veriipro; Tampa (FL); On-site; USD 64,000 - 90,000; Full time

Job summary

Veriipro is seeking a Customer Support Analyst / Azure Administrator to deliver Level 2 support in a large cloud environment. You will triage requests via ServiceNow, troubleshoot issues, and coordinate with L3/L4, SRE, and developers to drive timely resolutions.

The role requires hands-on ServiceNow, Azure, and Application Insights experience, plus ITIL-aligned incident, problem and knowledge management. Agility and Scrum practices are valued in daily collaboration.

Qualifications

• 2–4 years of professional experience in service delivery or cloud support.
• Minimum 3 years of experience with the required technical skills.
• Experience supporting applications in a large-scale cloud environment.
• Hands-on ServiceNow for incident, request, problem, and knowledge management.

Responsibilities

• Provide Level 2 functional and technical support in a large-scale cloud environment.
• Triage incoming requests through ServiceNow and coordinate with L3/L4, SRE, and development teams.
• Troubleshoot application issues and monitor with Application Insights.

Skills

ServiceNow

Microsoft Azure

Azure Application Insights

Agile methodologies

Scrum

Microsoft Suite of Products

Level 2 technical and functional III

Incident, problem, and request

ITIL service management

Job description

We are seeking a Customer Support Analyst / Azure Administrator with strong experience in ServiceNow, Microsoft Azure, Application Insights, Agile, and Scrum. The candidate will provide Level 2 functional and technical support in a large-scale cloud environment, triage incoming requests through ServiceNow, troubleshoot application issues, and coordinate with L3/L4, SRE, and development teams.

Required Experience

• 2–4 years of overall professional experience, preferably in service delivery or cloud support.
• Minimum 3 years of experience with the required technical skills.
• 2–4 years of experience supporting applications in a large-scale cloud environment.
• Hands‑on experience with ServiceNow for incident, request, problem, and knowledge management.
• Experience with Microsoft Azure and cloud‑based application support.
• Experience using Application Insights for monitoring and troubleshooting.
• Experience with escalation procedures and service‑level objectives.
• Strong troubleshooting and analytical capabilities.
• Experience working with client teams and end users.
• Strong understanding of ITIL service management principles.
• Experience working in Agile/Scrum and DevOps environments.
• Strong knowledge of Microsoft productivity tools and the broader Microsoft Suite.

Mandatory Skills

• ServiceNow
• Microsoft Azure
• Azure Application Insights
• Agile methodologies
• Scrum
• Microsoft Suite of Products
• Level 2 technical and functional support
• Incident, problem, and request management
• ITIL service management principles