Azure Cloud Operations & Support Specialist

Archive360, Inc.; Tampa (FL); Remote; USD 42,000 - 66,000; Full time

Job summary

A leading technology firm is seeking a dedicated individual to provide proficient-level end-user technical support to customers. The role involves monitoring Azure environments, troubleshooting issues on Windows and Linux hosts, and coordinating between multiple technical teams. This full-time position requires excellent customer service skills and offers substantial professional growth. The work schedule spans 40 hours weekly, with potential rotating shifts, weekend, and holiday work.

Qualifications

• 2 years of experience in technical customer service.
• 1 year of cloud knowledge in Azure or AWS.
• 1 year of troubleshooting experience with Linux hosts.
• Proficient in using online and remote-connecting software.
• Excellent time and task management skills.

Responsibilities

• Monitor and analyze customer Azure environments.
• Troubleshoot issues by connecting to Windows and Linux hosts.
• Provide Tier 2 escalation assistance for tickets.
• Coordinate technical issues between various departments.
• Prepare reference materials and operation instructions for users.

Skills

Technical Customer Service

Cloud knowledge of Azure or AWS

Troubleshooting Linux hosts

Excellent customer service skills

Problem-solving aptitude

Superb written communication skills

Education

Undergraduate degree or equivalent

Tools

Salesforce

Azure DevOps

JIRA

Splunk

Elastic

OpenSearch

Job description

A leading technology firm is seeking a dedicated individual to provide proficient-level end-user technical support to customers. The role involves monitoring Azure environments, troubleshooting issues on Windows and Linux hosts, and coordinating between multiple technical teams. This full-time position requires excellent customer service skills and offers substantial professional growth. The work schedule spans 40 hours weekly, with potential rotating shifts, weekend, and holiday work.