Azure Application & Operations Lead

Benchmark IT - Technology Talent; Montvale (NJ); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Benchmark IT - Technology Talent is hiring an Application Support and Operations Manager in Montvale, NJ. The role involves leading a team responsible for global application support for over 80,000 users. Key responsibilities include ticket triage, troubleshooting, and collaboration with vendors. Candidates should have over 6 years of experience in application support, a degree in Computer Science, and strong skills in Azure and SQL. This is a long-term contract position requiring onsite presence 3 days a week.

Qualifications

• Minimum 6 years of experience in Application Support or Production Operations.
• 3+ years in a leadership or management role.
• Technical proficiency in SQL queries and Azure operational tools.

Responsibilities

• Lead operations of the Application Support team.
• Ensure timely ticket triage and resolution.
• Act as escalation point for complex incidents.
• Collaborate with engineering teams on Azure stability.
• Implement ITIL best practices for incident management.
• Drive continuous improvement across support functions.

Skills

Application Support

Technical Service Management

Azure architecture

Communication skills

SQL Server

Process improvement

Team leadership

Education

Bachelor’s degree in Computer Science or related discipline

Tools

ServiceNow

Application Insights

.NET / C#

IIS/WCF/Windows-based environments

Job description

Benchmark IT - Technology Talent is hiring an Application Support and Operations Manager in Montvale, NJ. The role involves leading a team responsible for global application support for over 80,000 users. Key responsibilities include ticket triage, troubleshooting, and collaboration with vendors. Candidates should have over 6 years of experience in application support, a degree in Computer Science, and strong skills in Azure and SQL. This is a long-term contract position requiring onsite presence 3 days a week.