AWS Connect & Salesforce Integration Engineer

Dotsolved Systems; United States; Hybrid; USD 9.500 - 15.000; Vollzeit

Zusammenfassung

Dotsolved Systems seeks an experienced AWS Engineer to design and implement Amazon Connect-based contact center solutions. You will build contact flows, IVR, Lex bots, and integrate with Salesforce CRM, leveraging Lambda, API Gateway, DynamoDB, and other AWS services.

Strong troubleshooting, monitoring, and deployment automation are required. You will collaborate with cross-functional teams to deliver scalable, secure, and high-availability contact center solutions in a hybrid onsite/remote

Qualifikationen

• Hands-on Amazon Connect implementation and customization.
• Experience with Lex bots, Contact Lens analytics, and Salesforce integration.
• Strong IaC experience using CloudFormation, CDK, or Terraform.

Aufgaben

• Design, develop and configure Amazon Connect contact center solutions (flows, queues, routing, IVR).
• Develop and configure Amazon Lex bots for automated customer interactions.
• Implement Amazon Connect Contact Lens for analytics and monitoring.
• Integrate Amazon Connect with Salesforce CRM via Voice/CTI adapters.
• Build scalable integrations using AWS services (Lambda, API Gateway, DynamoDB, Kinesis, EventBridge, SNS, SQS).
• Set up monitoring and troubleshooting with CloudWatch, CloudTrail, and X-Ray.
• Automate provisioning with CloudFormation, CDK, or Terraform.
• Troubleshoot routing, latency, and production incidents.
• Collaborate with Salesforce and AWS teams to deliver reliable solutions.

Kenntnisse

Amazon Connect

Salesforce integration

IVR design

Cloud architecture

Troubleshooting

Tools

AWS Lambda

API Gateway

DynamoDB

Kinesis

EventBridge

SNS

SQS

CloudWatch

CloudTrail

X-Ray

CloudFormation

AWS CDK

Terraform

REST APIs

Webhooks

Jobbeschreibung

Dotsolved Systems seeks an experienced AWS Engineer to design and implement Amazon Connect-based contact center solutions. You will build contact flows, IVR, Lex bots, and integrate with Salesforce CRM, leveraging Lambda, API Gateway, DynamoDB, and other AWS services.

Strong troubleshooting, monitoring, and deployment automation are required. You will collaborate with cross-functional teams to deliver scalable, secure, and high-availability contact center solutions in a hybrid onsite/remote