Salesforce + AWS Connect Developer — CTI & CRM Integrations

Compunnel, Inc. (old); Charlotte (NC); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Compunnel, Inc. seeks an experienced Salesforce Developer with Amazon Connect expertise to design, develop, and maintain integrated contact center and CRM solutions. The role focuses on Apex, LWC, flows, and CTI integrations, delivering scalable, reliable customer engagements across Salesforce and AWS.

You will collaborate with stakeholders, follow best practices, and optimize governor limits while building and troubleshooting integrations with external systems in a modern cloud environment.

Qualifications

• 5–6 years of Salesforce development experience with Apex, LWC, and integrations.
• Hands-on experience with Amazon Connect integrations.
• Experience with Salesforce Service Cloud and contact center solutions.
• Strong knowledge of REST and SOAP APIs and enterprise integration patterns.
• Familiarity with AWS Lambda and core AWS services.
• Understanding of Salesforce governor limits and best practices.
• Experience developing and troubleshooting Salesforce integrations with external systems.
• Salesforce Platform Developer I certification (or equivalent practical experience).

Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, triggers, and Flows.
• Build and maintain integrations between Salesforce and Amazon Connect, including CTI, softphone, call routing, IVR, and contact flows.
• Configure and maintain Amazon Connect contact flows to support contact center requirements.
• Develop and integrate AWS Lambda functions and related AWS services such as Lex, S3, DynamoDB, and Kinesis as required.
• Implement and optimize Salesforce Service Cloud Voice or comparable CTI integrations.
• Collaborate with business stakeholders to understand requirements and translate them into scalable technical solutions.
• Develop solutions that follow Salesforce development best practices and platform governor limits.
• Perform code reviews and unit testing to ensure solution quality and maintainability.
• Troubleshoot and resolve technical, integration, and performance issues across Salesforce and AWS environments.
• Support ongoing enhancements, maintenance, and optimization of Salesforce Service Cloud and Amazon Connect solutions.

Skills

Apex development

Lightning Web Components

Triggers

Integrations

Amazon Connect

Service Cloud

REST/SOAP APIs

AWS Lambda

Governor limits

External integrations

Education

Salesforce Platform Developer I certification

Tools

AWS Lambda

Lex

S3

DynamoDB

Kinesis

Job description

We are seeking an experienced Salesforce Developer with hands-on Amazon Connect experience to design, develop, and maintain integrated contact center and CRM solutions. This role combines Salesforce platform development with cloud telephony and contact center technologies to deliver seamless customer engagement experiences. The ideal candidate will have strong expertise in Apex, Lightning Web Components, SOQL, Flows, Salesforce Service Cloud, and Salesforce–Amazon Connect integrations, along with experience troubleshooting and optimizing integrated Salesforce and AWS environments.

Key Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, triggers, and Flows.

• Build and maintain integrations between Salesforce and Amazon Connect, including CTI, softphone, call routing, IVR, and contact flows.

• Configure and maintain Amazon Connect contact flows to support contact center requirements.

• Develop and integrate AWS Lambda functions and related AWS services such as Lex, S3, DynamoDB, and Kinesis as required.

• Implement and optimize Salesforce Service Cloud Voice or comparable CTI integrations.

• Collaborate with business stakeholders to understand requirements and translate them into scalable technical solutions.

• Develop solutions that follow Salesforce development best practices and platform governor limits.

• Perform code reviews and unit testing to ensure solution quality and maintainability.

• Troubleshoot and resolve technical, integration, and performance issues across Salesforce and AWS environments.

• Support ongoing enhancements, maintenance, and optimization of Salesforce Service Cloud and Amazon Connect solutions.

Required Qualifications

• 5–6 years of Salesforce development experience, including Apex, Lightning Web Components, triggers, and integrations.

• Demonstrated hands-on experience with Amazon Connect.

• Experience implementing or supporting Salesforce Service Cloud and contact center solutions.

• Strong understanding of REST and SOAP APIs and enterprise integration patterns.

• Familiarity with AWS Lambda and core AWS services.

• Strong understanding of Salesforce development best practices and governor limits.

• Experience developing and troubleshooting Salesforce integrations with external systems.

• Salesforce Platform Developer I certification or equivalent practical experience.

Preferred Qualifications

• Salesforce Platform Developer II certification.

• Experience with Salesforce Service Cloud Voice.

• Experience with advanced Amazon Connect contact center implementations.

• Experience with AWS services including Lex, S3, DynamoDB, and Kinesis.

• Based in or near Atlanta, Georgia.

Certifications

• Salesforce Platform Developer I certification or equivalent experience required.

• Salesforce Platform Developer II certification preferred.