Senior Amazon Connect Developer

Miratech; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Miratech is seeking a Senior Amazon Connect Developer to lead cloud-based contact center initiatives. You will migrate workloads from Genesys/LivePerson to Amazon Connect, design multi-channel engagement (chat, SMS, email, WhatsApp), and build secure widgets and portals with JWT-enabled APIs.

You will collaborate with CRM teams to integrate services and drive GenAI-enabled improvements. The role emphasizes scalable, secure deployments, adherence to compliance, and close coordination with agile

Qualifications

• 6+ years in contact center platforms, with at least 4 years in Amazon Connect.
• Hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
• Proficient with AWS services and secure API invocation.

Responsibilities

• Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using AWS services.
• Develop and integrate custom chat widgets and portals with JWT authentication and secure APIs.
• Build and maintain widgets using AWS SDKs and APIs for enhanced agent/customer experiences.
• Collaborate to integrate Amazon Connect with CRM platforms like Salesforce or ServiceNow.
• Implement GenAI-powered solutions for customer interactions using Bedrock, OpenAI, and other LLMs.
• Ensure security, scalability, and compliance across digital implementations.
• Troubleshoot and optimize routing, flows, and channel configuration in Amazon Connect.

Skills

Leadership

Communication

Agile

Tools

AWS Lambda

API Gateway

DynamoDB

S3

CloudWatch

Cognito

JWT

AWS SDKs

Job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms, digital channel implementations, and GenAI integrations. This role will focus on building scalable, secure, and intelligent customer engagement solutions across chat, email, SMS, and WhatsApp. Responsibilities: Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect. Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services. Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation. Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences. Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce.

Responsibilities

• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
• Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation.
• Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences.
• Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
• Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs.
• Ensure robust security, scalability, and compliance across all digital implementations.
• Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configuration

Qualifications

• 6+ years of experience in contact center platforms, with at least 4years in Amazon Connect.
• At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
• Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
• Experience with JWT setup, secure API invocation, and portal/chat widget integration.
• Proven ability to develop custom widgets using AWS SDKs and APIs.
• Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).
• Experience in designing and implementing Amazon Connect digital routing and flows.
• Strong problem-solving skills and ability to work in agile, fast-paced environments.

Nice to Have

• AWS Certified Developer or Solutions Architect.
• Experience with Genesys and LivePerson migrations.
• Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA.
• Knowledge of Amazon Kendra or other AI-powered search solutions.
• Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts.