AWS Cloud Operations Lead: Platform Reliability

RXinsider LTD.; Rockville, Northern (MD, KY); Hybrid; USD 139,000 - 199,000; Full time

Job summary

U.S. Pharmacopeial Convention (USP) in Rockville, MD seeks a Senior Manager, Cloud Operations to lead AWS cloud services, data platforms, ETL workloads, and Acquia/Drupal environments for enterprise and customer-facing apps.

You will drive reliability, monitoring, incident response, and DevOps practices, mentor teams, and partner with stakeholders to translate cloud operations into business value.

Qualifications

• 5+ years of experience in cloud, infrastructure, application operations, data platform operations, or related IT operations roles.
• 2+ years of experience leading, supervising, or mentoring technical teams.
• AWS Cloud Operations expertise – deep experience managing AWS production environments.

Responsibilities

• Lead AWS Cloud Operations – oversee availability, performance, security, scalability, resilience, capacity management, and operational health of AWS cloud services and platforms.
• Provide Cloud Architecture Leadership – guide AWS platform and solution architecture decisions to meet requirements and enterprise standards.
• Manage Data Platforms & ETL Reliability – oversee AWS data platforms, ETL/ELT pipelines, and analytics workloads for reliability and performance.
• Oversee Acquia & Drupal Platform Operations – ensure stability, performance, security, and readiness of Acquia-hosted Drupal applications.
• Drive Reliability, Monitoring & Incident Management – establish observability, monitoring, alerting, and incident response practices; lead root-cause analysis.
• Advance Automation & DevOps Practices – champion IaC, CI/CD, automation to improve deployment reliability.
• Ensure Security, Governance & Compliance – partner with cybersecurity and architecture teams on security controls and audits.
• Optimize Cloud Financial Management – drive cost transparency and governance while balancing performance and value.
• Lead Service Management & Operational Excellence – implement ITIL-aligned service management and improve processes.
• Develop High-Performing Teams & Partnerships – lead cloud/platform ops teams and partner with stakeholders to deliver outcomes.

Skills

AWS Cloud Operations

Cloud Architecture

Data Platforms & ETL

Cloud Security & Compliance

Infrastructure as Code

DevOps & CI/CD

Monitoring & Troubleshooting

Leadership & Mentoring

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

CloudFormation

ServiceNow

CI/CD tooling

CloudWatch

Acquia Cloud

Job description

U.S. Pharmacopeial Convention (USP) in Rockville, MD seeks a Senior Manager, Cloud Operations to lead AWS cloud services, data platforms, ETL workloads, and Acquia/Drupal environments for enterprise and customer-facing apps.

You will drive reliability, monitoring, incident response, and DevOps practices, mentor teams, and partner with stakeholders to translate cloud operations into business value.