AVP, Special Loans & ARM Solutions (Hybrid)

Fay Servicing, LLC; Tampa (FL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Work Schedule with Remote Flex

Job summary

Fay Servicing, LLC in Tampa is seeking an AVP, Special Loans to lead a team handling complex and high‑risk special loan accounts. You will verify ARM data, ensure timely notices, and oversee workflows to meet service levels across the organization.

The role demands strong leadership, project management, and deep mortgage servicing knowledge, with a focus on compliance and accurate data processing in a fast-paced setting.

Qualifications

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED).
• 4+ years' experience with Special Loans.
• 5+ years' experience in the mortgage servicing industry.
• 3+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products.
• Previous experience managing people/ leading teams.

Responsibilities

• Manage a team of professionals who handle complex and high‑risk special loan accounts.
• Verify ARM data and ensure all ARM notices are sent correctly and timely.
• Ensure adherence to regulatory and company procedures, policies and directives regarding Special Loans.
• Oversee workflows to meet service levels at individual, team, department and company levels.

Skills

Leadership

Project management

Communication

Data analysis

Team management

Regulatory compliance

Education

Bachelor’s degree in Business or related field

Tools

MSP

Microsoft Office

Job description

Fay Servicing, LLC in Tampa is seeking an AVP, Special Loans to lead a team handling complex and high‑risk special loan accounts. You will verify ARM data, ensure timely notices, and oversee workflows to meet service levels across the organization.

The role demands strong leadership, project management, and deep mortgage servicing knowledge, with a focus on compliance and accurate data processing in a fast-paced setting.