AVP, Sales & Service Leader — Branch Growth

Northern Bank; Reading (MA); Vor Ort; USD 74.000 - 100.000; Vollzeit

Zusammenfassung

Northern Bank is seeking a Sales & Service Manager (AVP) to lead branch operations, drive revenue growth, and ensure exceptional client service. This role balances on-floor leadership with relationship management to expand the branch’s book of business.

Ideal candidates have 3–5+ years in sales or service management within financial services, with a proven track record of meeting sales goals and developing teams.

Qualifikationen

• 3–5+ years of progressive experience in a sales and/or service management role, preferably in a branch, retail, or financial services environment.
• Demonstrated track record of meeting or exceeding sales goals and driving client satisfaction.
• Proven ability to lead, motivate, and develop a team in a fast-paced, client-facing environment.

Aufgaben

• Oversee all day-to-day branch operations, ensuring processes, compliance standards, and service protocols are consistently executed.
• Recruit, onboard, coach, and develop branch staff; conduct regular performance reviews and establish development plans.
• Champion an elevated, client-first service culture in every branch interaction — in person, phone, and digital.
• Identify and capitalize on sales opportunities presented by walk-in clients, inbound calls, and transactional interactions.
• Lead and execute a structured outreach program targeting existing clients, referrals, and prospective new clients.
• Represent the branch at community events to drive visibility and brand presence.

Kenntnisse

Sales leadership

Customer service management

Team development

Effective communication

Bank compliance

KYC

Relationship building

CRM software

Jobbeschreibung

Northern Bank is seeking a Sales & Service Manager (AVP) to lead branch operations, drive revenue growth, and ensure exceptional client service. This role balances on-floor leadership with relationship management to expand the branch’s book of business.

Ideal candidates have 3–5+ years in sales or service management within financial services, with a proven track record of meeting sales goals and developing teams.