AVP Branch Leader: Growth, Service & Talent Development

Metro Credit Union; Lawrence (MA); On-site; USD 97,000 - 112,000; Full time

Job summary

Metro Credit Union in Lawrence, MA seeks an AVP Branch Manager to lead a high-impact, member-facing location and drive performance, talent development, and community presence. You will translate retail strategy into measurable results, build a strong team, and ensure exceptional member experiences while balancing risk and business growth.

The role emphasizes accountability, coaching, and cross-functional collaboration to elevate service and outcomes for members and employees alike.

Qualifications

• Leadership experience in retail banking or financial services.
• Experience coaching and developing talent and driving performance.
• Strong business acumen with the ability to analyze performance data and translate insights into action.

Responsibilities

• Lead all aspects of branch operations to deliver service, operations, and business results.
• Coach and develop employees with clear expectations, feedback, and performance plans.
• Set and drive branch sales, referrals, lending, and member growth goals with accountability.
• Serve as senior escalation point for complex member needs and operational issues.
• Monitor results, staffing, service metrics, and risks to proactively address opportunities.
• Partner with Lending, Marketing, Operations, and other teams to improve outcomes.
• Build relationships in the Lawrence community to boost Metro's visibility and growth.
• Translate priorities into branch execution and show how work drives Metro's success.
• Identify process improvements and data-driven opportunities for member experience.

Skills

Leadership

Retail banking experience

Coaching & development

Data-driven decisions

Communication

Change management

Strategic thinking

Education

Bachelor's or Associate degree in Business/Finance

Job description

Metro Credit Union in Lawrence, MA seeks an AVP Branch Manager to lead a high-impact, member-facing location and drive performance, talent development, and community presence. You will translate retail strategy into measurable results, build a strong team, and ensure exceptional member experiences while balancing risk and business growth.

The role emphasizes accountability, coaching, and cross-functional collaboration to elevate service and outcomes for members and employees alike.