AVP Residential Services

WORK INCORPORATED; Boston (MA); On-site; USD 81,000 - 99,000; Full time

Job summary

WORK Inc. in Dorchester, MA seeks an Assistant Vice President of Residential Services to provide strategic leadership for all residential programs across Greater Boston and Plymouth.

This role supervises directors and collaborates with cross-functional teams to ensure regulatory compliance and program excellence. The AVP will drive program development, oversee budgets, and coordinate with health services, safety, and finance to improve residents’ quality of life.

Qualifications

• Master’s degree in social work or related field (or Bachelor’s with progression)
• Six to eight years of progressive management experience in residential services
• Proven ability to inspire teams, drive innovation, and build community partnerships
• Expertise in program development, regulatory compliance, and budget management
• Excellent clinical and interpersonal skills; ability to lead independently or with a team

Responsibilities

• Assist in overall management and leadership of residential services with executive leadership alignment
• Develop and implement management accountability systems
• Oversee planning, implementation, and continuous improvement of residential programs
• Supervise directors, managers, and staff with performance management and growth
• Ensure compliance with regulations, reporting, and funding requirements
• Lead budget planning, fiscal oversight, and resource allocation
• Develop service plans and coordinate with health, safety, and finance
• Represent the department at internal/external meetings and events
• Oversee intake/assessment for new residents and individualized support
• Monitor quality and efficacy of services using data for improvements
• Maintain facilities' safety and upkeep with facilities management
• Support fundraising, grants, and resource development
• Provide coverage for VP during absences, including emergency response

Skills

Leadership

Supervisory experience

Partnership development

Regulatory compliance

Budget management

Communication

Education

Master’s degree in social work or related field

Bachelor’s degree accepted

Job description

WORK Inc., is seeking applications for an Assistant Vice President of Residential ServicesPosition: AVP of Residential ServicesLocation: Dorchester, MA including travel throughout Greater Boston and Plymouth locations.Hours: 37.5 hours per week. Includes after-hours on-call and emergency response responsibilities.Salary: $90,000.00. Exempt.Overview:WORK Inc. is seeking a candidate to provide strategic leadership, management, and oversight for all aspects of residential programs within WORK Inc. The Assistant Vice President (AVP) of Residential Services is a key member of the leadership team, responsible for providing strategic direction, operational oversight, and leadership for all residential programs. The AVP ensures the highest standards of service delivery, regulatory compliance, and program development in alignment with the organization’s mission and goals. This role directly supervises program directors and collaborates with cross-functional teams to advance individual-centered initiatives and drive continuous improvement.This position carries high accountability for results and outcomes, requiring a deep understanding of how one's efforts, results, and attitude impact others. The successful candidate will have strong leadership skills, experience in a supervisory role and the desire to improve the quality of life for program participants.Job Duties and Responsibilities:The AVP of Residential Services’ essential duties/responsibilities of the position include but are not limited to the information listed below:Assist in the overall management and leadership of the residential services department, working closely with the Vice President or executive leadership to align departmental goals with the organization’s mission.Develop and implement effective management accountability systems.Oversee the planning, implementation, and continuous improvement of residential programs and services.Supervises a team that includes directors, managers, and support staff within the residential services division ensuring effective performance management, training, and professional growth.Ensure compliance with all relevant federal, state, local, and organizational regulations, policies, and funding requirements, including timely reporting and documentation. Collaborate closely with the internal quality department to ensure adherence to all required compliance tasks.Lead or assist in budget planning, fiscal oversight, and resource allocation for residential operations, including monitoring program budgets and capital planning.Develop and maintain service plans for residents, coordinate with other departments (e.g., health services, safety and finance), and facilitate access to supportive services as needed.Collaborate with the Vice President or executive leadership on new program development and initiatives.Represent the residential services department or organization at internal and external meetings, committees, and community events, fostering partnerships with stakeholders and service providers.Oversee the intake and assessment process for new residents, ensuring smooth admissions and individualized support planning.Monitor and evaluate the quality and efficacy of residential services, using data and feedback to drive improvements and achieve program goals.Ensure the physical upkeep, safety, and maintenance of residential facilities, working closely with facilities management.Develop and implement policies, procedures, and best practices for program participants’ life, including emergency response, inclusion initiatives, and engagement programs.Support fundraising, grant writing, and resource development efforts to enhance and expand residential programs.Provides coverage and acts on behalf of the VP of Residential Services during absences including emergency response and on-call duties.Compensation and benefitsSalary: $90,000.00. Exempt.This position offers a 37.5hrs weekly schedule with Includes after-hours on-call and emergency response responsibilities.WORK Inc offers a full benefits package including Health & Dental Insurance, college tuition remission, paid training, scheduled pay increase, generous vacation & sick time, and more.To ApplySend resume with cover letter detailing academic qualifications, job and/or any volunteer experience to Sara Essaoui, Vice President of Residential Services at [e-mail]. Please, no phone calls.WORK INC is an equal employment opportunity employer and encourages individuals with disabilities and Veterans to apply.Please contact 617-691-1506 if you require any assistance in responding to this advertisement.Applications will be accepted through October 23rd, 2026.Job Requirements and QualificationsMaster’s degree in social work or related field, or will accept bachelor’s degree, with six to eight years of progressive management experience in residential services, with at least five years in a supervisory capacity.Proven ability to inspire teams, drive innovation, and build effective community partnerships.Demonstrated expertise in program development, regulatory compliance, and budget management.Effectively manage a dynamic, high-volume workload, balance competing priorities, adapts to changing participant and program needs, and provides clear direction to support team alignment and timely execution.Excellent clinical and interpersonal skills and the ability to work independently and as part of a team.Possession of a valid Massachusetts Driver’s License, an acceptable safe driving record and access to a vehicle for work-related travel.