AVP Residential Services

WORK Inc.; Massachusetts; On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health & Dental Insurance

College tuition remission

Paid training

Scheduled pay increase

Job summary

WORK Inc. in Dorchester, MA is seeking an Assistant Vice President of Residential Services to lead all residential programs. The AVP will provide strategic direction, oversee operations, ensure regulatory compliance, and supervise program directors.

This senior role requires strong leadership, budget oversight, collaboration with cross-functional teams, and a commitment to individual-centered services. Travel across Greater Boston and Plymouth is required as part of the role; after-hours on-call

Qualifications

• Master’s degree in social work or related field; 6–8 years of progressive residential services management.
• Five+ years supervisory experience; ability to inspire teams and build partnerships.
• Experience in regulatory compliance and budget management.
• Valid Massachusetts driver's license and access to a vehicle for work-related travel.

Responsibilities

• Assist in the overall management and leadership of the residential services department, aligning goals with the organization’s mission.
• Develop and implement effective management accountability systems.
• Oversee planning, implementation, and continuous improvement of residential programs and services.
• Supervise directors, managers, and staff, ensuring performance management and professional growth.
• Ensure compliance with regulations, policies, and funding requirements; collaborate with quality department.
• Lead budget planning, fiscal oversight, and resource allocation for residential operations.
• Develop and maintain service plans for residents and coordinate with other departments.
• Collaborate on new program development and initiatives.
• Represent the department at meetings and in the community; build partnerships.
• Oversee intake and assessment for new residents and individualized support planning.
• Monitor quality and efficacy of services and drive program improvements.
• Ensure upkeep, safety, and maintenance of residential facilities.
• Develop policies, procedures, and best practices for participant life and emergency response.
• Support fundraising, grant writing, and resource development for programs.
• Provide coverage for VP during absences, including emergency response and on-call duties.

Skills

Leadership

People management

Regulatory compliance

Budget management

Communication skills

Partnership development

Time management

Education

Master’s degree in social work or related field

Bachelor’s degree with 6–8 years progressive management experience

Job description

WORK Inc., is seeking applications for an Assistant Vice President of Residential Services

Position: AVP of Residential Services

Location: Dorchester, MA including travel throughout Greater Boston and Plymouth locations.

Hours: 37.5 hours per week. Includes after-hours on-call and emergency response responsibilities.

Salary: $90,000.00. Exempt.

Overview

WORK Inc. is seeking a candidate to provide strategic leadership, management, and oversight for all aspects of residential programs within WORK Inc. The Assistant Vice President (AVP) of Residential Services is a key member of the leadership team, responsible for providing strategic direction, operational oversight, and leadership for all residential programs. The AVP ensures the highest standards of service delivery, regulatory compliance, and program development in alignment with the organization’s mission and goals. This role directly supervises program directors and collaborates with cross-functional teams to advance individual-centered initiatives and drive continuous improvement.

This position carries high accountability for results and outcomes, requiring a deep understanding of how one's efforts, results, and attitude impact others. The successful candidate will have strong leadership skills, experience in a supervisory role and the desire to improve the quality of life for program participants.

Job Duties And Responsibilities

• Assist in the overall management and leadership of the residential services department, working closely with the Vice President or executive leadership to align departmental goals with the organization’s mission.
• Develop and implement effective management accountability systems.
• Oversee the planning, implementation, and continuous improvement of residential programs and services.
• Supervises a team that includes directors, managers, and support staff within the residential services division ensuring effective performance management, training, and professional growth.
• Ensure compliance with all relevant federal, state, local, and organizational regulations, policies, and funding requirements, including timely reporting and documentation. Collaborate closely with the internal quality department to ensure adherence to all required compliance tasks.
• Lead or assist in budget planning, fiscal oversight, and resource allocation for residential operations, including monitoring program budgets and capital planning.
• Develop and maintain service plans for residents, coordinate with other departments (e.g., health services, safety and finance), and facilitate access to supportive services as needed.
• Collaborate with the Vice President or executive leadership on new program development and initiatives.
• Represent the residential services department or organization at internal and external meetings, committees, and community events, fostering partnerships with stakeholders and service providers.
• Oversee the intake and assessment process for new residents, ensuring smooth admissions and individualized support planning.
• Monitor and evaluate the quality and efficacy of residential services, using data and feedback to drive improvements and achieve program goals.
• Ensure the physical upkeep, safety, and maintenance of residential facilities, working closely with facilities management.
• Develop and implement policies, procedures, and best practices for program participants’ life, including emergency response, inclusion initiatives, and engagement programs.
• Support fundraising, grant writing, and resource development efforts to enhance and expand residential programs.
• Provides coverage and acts on behalf of the VP of Residential Services during absences including emergency response and on-call duties.

Compensation And Benefits

Salary: $90,000.00. Exempt.

This position offers a 37.5hrs weekly schedule with Includes after-hours on-call and emergency response responsibilities.

WORK Inc offers a full benefits package including Health & Dental Insurance, college tuition remission, paid training, scheduled pay increase, generous vacation & sick time, and more.

Qualifications

• Master’s degree in social work or related field, or will accept bachelor’s degree, with six to eight years of progressive management experience in residential services, with at least five years in a supervisory capacity.
• Proven ability to inspire teams, drive innovation, and build effective community partnerships.
• Demonstrated expertise in program development, regulatory compliance, and budget management.
• Effectively manage a dynamic, high-volume workload, balance competing priorities, adapts to changing participant and program needs, and provides clear direction to support team alignment and timely execution.
• Excellent clinical and interpersonal skills and the ability to work independently and as part of a team.
• Possession of a valid Massachusetts Driver’s License, an acceptable safe driving record and access to a vehicle for work-related travel.

WORK INC is an equal employment opportunity employer and encourages individuals with disabilities and Veterans to apply.