Regional AVP Branch Operations

Community First Credit Union; Neenah (WI); On-site; USD 120,000 - 150,000; Full time

Job summary

Community First Credit Union is seeking a Regional AVP of Branch Operations to lead branch performance, develop high-performing teams, and drive cross-branch collaboration. The role emphasizes coaching, regulatory compliance, and delivering exceptional member service across the region.

The ideal candidate will bring 8+ years of financial services experience, 5+ years in management, and the ability to obtain an NMLS number, with strong knowledge of deposits, lending, investments, and insurance.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 8+ years of financial services experience.
• 5+ years of management experience.
• Have or be able to obtain a Nationwide Mortgage Licensing System (NMLS) number.
• Strong knowledge of products and services offered, including deposits, lending, investments, and insurance.
• Proven ability to hire, lead, and develop teams to achieve desired goals and results.
• Strong analytical skills to assist in monitoring and enhancing performance.
• Effective written, verbal, and interpersonal communication and presentation skills.
• Proven ability to manage change and resolve conflicts, with excellent problem-solving and critical thinking skills.
• Strong Microsoft Office experience - Word, Excel, PowerPoint, and Outlook.
• Must possess and maintain a valid driver's license; frequent vehicle travel is required to regularly visit branches.

Responsibilities

• Lead branch performance and growth. Guide Branch Managers and their teams to operate branches focused on member service and growth, ensuring Community First Credit Union goals and expectations are met consistently and efficiently.
• Build and develop high-performing teams. Participate in interviewing, hiring, and training; appraise performance; address complaints and resolve problems as they arise.
• Maximize performance through coaching. Drive accountability, coaching, team building, and career development to maximize performance and consistency across your region.
• Ensure consistency and compliance. Ensure policies and procedures are followed consistently across all branches, and navigate questions pertaining to regulations as they relate to policies and procedures.
• Drive collaboration and project leadership. Lead and collaborate on project teams with other Regional AVPs and folks across the credit union to create consistency and efficiencies throughout the organization.
• Resolve member issues and monitor performance. Resolve, track, and provide timely reporting on complex or escalated member situations, and review and analyze reports that summarize branch performance to determine appropriate actions.
• Champion community presence. Ensure branches provide a welcoming environment for members and employees, and maintain a positive image in the community through volunteer opportunities.

Skills

Leadership

Team development

Coaching

Communication

Analytical skills

Problem-solving

Change management

Presentation skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As the Regional AVP of Branch Operations with CFCU, you will:

• Lead branch performance and growth. Guide Branch Managers and their teams to operate branches focused on member service and growth, ensuring Community First Credit Union goals and expectations are met consistently and efficiently.
• Build and develop high-performing teams. Participate in interviewing, hiring, and training; appraise performance; address complaints and resolve problems as they arise.
• Maximize performance through coaching. Drive accountability, coaching, team building, and career development to maximize performance and consistency across your region.
• Ensure consistency and compliance. Ensure policies and procedures are followed consistently across all branches, and navigate questions pertaining to regulations as they relate to policies and procedures.
• Drive collaboration and project leadership. Lead and collaborate on project teams with other Regional AVPs and folks across the credit union to create consistency and efficiencies throughout the organization.
• Resolve member issues and monitor performance. Resolve, track, and provide timely reporting on complex or escalated member situations, and review and analyze reports that summarize branch performance to determine appropriate actions.
• Champion community presence. Ensure branches provide a welcoming environment for members and employees, and maintain a positive image in the community through volunteer opportunities.

We are looking for a combination of:

• Bachelor's degree or a combination of education and relevant experience. An equivalent combination of education and experience will always be considered.
• 8+ years of financial services experience.
• 5+ years of management experience.
• Have or be able to obtain a Nationwide Mortgage Licensing System (NMLS) number.
• Strong knowledge of products and services offered, including deposits, lending, investments, and insurance.
• Proven ability to hire, lead, and develop teams to achieve desired goals and results.
• Strong analytical skills to assist in monitoring and enhancing performance.
• Effective written, verbal, and interpersonal communication and presentation skills.
• Proven ability to manage change and resolve conflicts, with excellent problem-solving and critical thinking skills.
• Strong Microsoft Office experience - Word, Excel, PowerPoint, and Outlook.
• Must possess and maintain a valid driver's license; frequent vehicle travel is required to regularly visit branches.

Equal Opportunity Employer
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