AVP Floating Branch Manager

Heritage Family Credit Union; Ludlow (VT); On-site; USD 56,000 - 70,000; Full time

Job summary

Heritage Family Credit Union in Vermont seeks an AVP, Floating Branch Manager to lead retail operations across multiple Bennington-area branches, delivering a consistent world-class member experience.

You will train and supervise staff, balance daily cash, ensure compliance with BSA/AML, and drive growth through cross-selling and community engagement.

This role emphasizes strong communication, teamwork, and a passion for serving members and local partners.

Qualifications

• Strong communicator who can build relationships and listen well.
• Team player with a growth mindset, willing to learn, adapt, and bring enthusiasm to new challenges.
• Experience leading teams and managing customer-facing operations preferred.

Responsibilities

• Manage retail operations across multiple branches to provide a consistent member experience.
• Coach and develop staff, ensure policies and procedures are followed, and drive branch growth.
• Handle escalated member issues, monitor performance, and maintain cash controls and compliance.

Skills

Strong communicator

Relationship building

Growth mindset

Education

High School diploma or GED

Associate degree in business or related field

Bachelor's degree preferred

Job description

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1408386

Who We're Looking For:

• Someone who puts members at the center and naturally brings people together to build a thriving, engaged community.
• A strong communicator who can build relationships, listen well, and convey information clearly.
• A team player with a growth mindset whos willing to learn, adapt, and bring enthusiasm to new challenges.

What You'll be Doing:

• Building a member-first experience that deepens relationships, expands engagement, and supports overall community growth.
• Driving meaningful results by owning key projects and collaborating across teams to make things happen.
• Supporting a positive workplace culture where communication, teamwork, and continuous improvement thrive.

Why Join Us:

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

Benefits Include:

• Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly work 24+ hours a week
• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Bennington Territory branches include:

• Bennington
• Manchester
• Ludlow
• Londonderry
• Hoosick Falls, NY

Salary Range:

$56,194.69-$70,243.36

Summary:

The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches to provide consistent world class experience to credit union members, coworkers, and community partners with each interaction. Ensures established policies and procedures are followed and that members are served promptly and professionally. Trains, directs, and supervises branch employees in branch operations including transacting with a high degree of accuracy, cross-selling products and services appropriate to members needs to meet branch production and growth goals.

Essential Functions:

• Responsible for establishing and maintaining effective and professional business relations with members and area businesses to bring in new business and foster continued growth of the branches.
• Handle escalated member issues and complaints while ensuring timely and satisfactory resolution. Keeping management informed of any significant problems.
• Maintain a highly motivated, well-trained branch staff and effective employee relations. Ensure branch employees have sufficient skills and knowledge to handle, explain, and respond to member inquiries with accuracy and efficiency for all deposit and loan products and account maintenance offered by the credit union.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence. Coach employees regularly and review cross-selling activities. Review organizational and branch goals with staff. Collaborate with management to develop and implement strategies for growth and efficiency.
• Ensure compliance with rules and regulatory requirements which include Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
• Ensure compliance with credit union policies and procedures for branch safety and security. Analyze, monitor and provide staff education on policies and procedures on an ongoing basis.
• Assume responsibility for maintaining a high level of proficiency over branch operations and proper cash controls. Ensure all branch transactions are balanced at the close of each day.
• Oversee individual accountability for the handling of cash and assist in resolving balancing or discrepancies as needed. Oversee TCRs and servicing of Automatic Teller Machines and Interactive Teller Machines both in-house and those located at off-site locations.

Responsible for reliable and predictable attendance

All other duties as assigned

Qualifications-

Education:

High School diploma or GED required, Associate degree in business or related field or two years for each year not completed required.

Experience:

Minimum five years retail management/leadership required. Experience in a sales capacity and general understanding of financial statemen

Bachelor's degree in business or related field is preferred