AVP Floating Branch Leader — Build a Member-First Experience

Heritage Family Credit Union; Hooksett (NH); On-site; USD 56,195 - 70,243; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

401(k) match

Volunteer time

Wellness reimbursements

Job summary

Heritage Family Credit Union in New Hampshire seeks an AVP, Floating Branch Manager to lead multiple branches and deliver a world-class member experience. You will guide operations, ensure compliance, and develop staff and processes to drive growth and efficiency.

Key duties include building relationships with members and area businesses, resolving escalated issues, monitoring profitability and branch performance, and maintaining strong cash controls and security across locations.

Qualifications

• High School diploma or GED required; 2 years of additional experience for each year not completed.
• Associate’s degree in business or related field preferred, or equivalent experience.
• Bachelor’s degree in business or related field preferred.
• Minimum five years of retail management/leadership experience.
• Experience in sales and general understanding of financial statements.

Responsibilities

• Establish and maintain professional relationships with members and area businesses to bring in new business and foster growth.
• Handle escalated member issues and complaints, ensuring timely and satisfactory resolution and informing management of significant problems.
• Maintain a highly motivated, well‑trained branch staff with necessary skills to handle member inquiries accurately and efficiently.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence; coach employees and review cross‑selling activities.
• Collaborate with management to develop and implement growth and efficiency strategies.
• Ensure compliance with regulations (BSA/AML) and credit union policies for branch safety and security.
• Maintain cash controls; ensure all branch transactions are balanced daily.
• Oversee cash handling, resolve balancing or discrepancy issues, and manage TCRs and servicing of ATMs/TMs remotely and on-site.
• Maintain reliable and predictable attendance.

Skills

Retail management

Leadership

Sales experience

Financial statements

Education

High School diploma or GED

Associate degree in business or related field

Bachelor's degree in business or related field preferred

Job description

Heritage Family Credit Union in New Hampshire seeks an AVP, Floating Branch Manager to lead multiple branches and deliver a world-class member experience. You will guide operations, ensure compliance, and develop staff and processes to drive growth and efficiency.

Key duties include building relationships with members and area businesses, resolving escalated issues, monitoring profitability and branch performance, and maintaining strong cash controls and security across locations.