AVP Floating Branch Manager

Heritage Family Credit Union; Hooksett (NH); On-site; USD 56,195 - 70,243; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

401(k) match

Volunteer time

Wellness reimbursements

Job summary

Heritage Family Credit Union in New Hampshire seeks an AVP, Floating Branch Manager to lead multiple branches and deliver a world-class member experience. You will guide operations, ensure compliance, and develop staff and processes to drive growth and efficiency.

Key duties include building relationships with members and area businesses, resolving escalated issues, monitoring profitability and branch performance, and maintaining strong cash controls and security across locations.

Qualifications

• High School diploma or GED required; 2 years of additional experience for each year not completed.
• Associate’s degree in business or related field preferred, or equivalent experience.
• Bachelor’s degree in business or related field preferred.
• Minimum five years of retail management/leadership experience.
• Experience in sales and general understanding of financial statements.

Responsibilities

• Establish and maintain professional relationships with members and area businesses to bring in new business and foster growth.
• Handle escalated member issues and complaints, ensuring timely and satisfactory resolution and informing management of significant problems.
• Maintain a highly motivated, well‑trained branch staff with necessary skills to handle member inquiries accurately and efficiently.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence; coach employees and review cross‑selling activities.
• Collaborate with management to develop and implement growth and efficiency strategies.
• Ensure compliance with regulations (BSA/AML) and credit union policies for branch safety and security.
• Maintain cash controls; ensure all branch transactions are balanced daily.
• Oversee cash handling, resolve balancing or discrepancy issues, and manage TCRs and servicing of ATMs/TMs remotely and on-site.
• Maintain reliable and predictable attendance.

Skills

Retail management

Leadership

Sales experience

Financial statements

Education

High School diploma or GED

Associate degree in business or related field

Bachelor's degree in business or related field preferred

Job description

Our Community is at the heart of everything we do. We are looking for a dedicated leader who embraces a member‑centered approach and brings people together to foster an engaged community.

Key Responsibilities

• Build a member‑first experience that deepens relationships, expands engagement, and supports overall community growth.
• Drive meaningful results by owning key projects and collaborating across teams to make things happen.
• Support a positive workplace culture where communication, teamwork, and continuous improvement thrive.

About the Role

The AVP, Floating Branch Manager is a retail management position that guides and manages the operational efforts and services of multiple branches, providing a consistent world‑class experience to credit union members, coworkers, and community partners. The role ensures policies and procedures are followed, and members are served promptly and professionally.

Essential Functions

• Establish and maintain effective professional relationships with members and area businesses to bring in new business and foster continued growth.
• Handle escalated member issues and complaints, ensuring timely and satisfactory resolution and keeping management informed of significant problems.
• Maintain a highly motivated, well‑trained branch staff, ensuring they possess the necessary skills to handle, explain, and respond to member inquiries accurately and efficiently.
• Monitor and manage branch performance, including profitability, transaction volumes, expense control, and budget adherence; coach employees regularly and review cross‑selling activities.
• Collaborate with management to develop and implement strategies for growth and efficiency.
• Ensure compliance with regulations, including the Bank Secrecy Act (BSA) and Anti‑Money Laundering (AML), and with credit union policies and procedures for branch safety and security.
• Maintain high proficiency over branch operations and proper cash controls; ensure all branch transactions are balanced at the close of each day.
• Oversee cash handling, resolving balancing or discrepancy issues as needed; manage TCRs and servicing of ATMs and TMs both in‑house and off‑site.
• Maintain reliable and predictable attendance.

Qualifications

• High School diploma or GED required; Associate’s degree in business or related field or two years of experience for each year not completed required.
• Bachelor’s degree in business or related field preferred.
• Minimum five years of retail management/leadership experience.
• Experience in a sales capacity and general understanding of financial statements.

Benefits

• Paid time off in addition to paid federal holidays.
• Medical, dental, and vision benefits for employees who regularly work 24+ hours a week.
• 401(k) match.
• Ongoing training opportunities.
• 8 hours of volunteer time with an organization of your choice.
• Monthly reimbursement for gym membership (up to $25), hobby reimbursement (up to $25), and fresh local foods (up to $25 on a seasonal basis).

Salary Range

$56,194.69 – $70,243.36 per annum.

Branch Locations

• Bennington
• Manchester
• Ludlow
• Londonderry
• Hoosick Falls, NY