AVP, Digital API, Consumer Bank Product Owner

Synchrony; Chicago (IL); Hybrid; USD 90,000 - 155,000; Full time

Job summary

An established industry player is seeking a dynamic Digital API Product Owner to join their innovative team. This role involves leading API implementations and collaborating with agile teams to enhance consumer banking products. You will influence decisions, manage product lifecycles, and ensure seamless communication across teams. If you're passionate about technology and thrive in a fast-paced environment, this opportunity offers the chance to drive impactful changes in the digital banking landscape while enjoying flexibility in your work location.

Benefits

Flexible Work Options

Annual Bonus Eligibility

Diversity Networks

Career Support Line

Qualifications

• 8+ years as a Product Owner in consumer banking.
• 4+ years in digital product ownership with API experience.

Responsibilities

• Lead API implementation and enhancements for consumer banking.
• Coordinate with stakeholders to ensure business requirements are met.

Skills

API Management

Agile Methodologies

Problem Solving

Communication Skills

Project Management

Digital Proficiency

Education

Bachelor's Degree

High School Equivalent

Tools

Omniture

Google Analytics

Splunk

Job description

Job Description:

Role Summary/Purpose:

Synchrony is continuing to build a world class Digital Bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages and touchpoints of the customerlifecycle.This role as Consumer Bank Digital API Product Owner will be responsible for leading the API implementation of new features and enhancements to our consumer bank. We are seeking an agile-trained product owner that has experience with API teams and strong technical acumen.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

However, you must be located at or within a 2 hour drivable commutable distance to one of our virtual or hybrid hub locations.

Essential Responsibilities:

• Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)

• Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners

• Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules

• Ability to deep dive into complex technical systems

• Ensure strong communication and coordination to the “front end” developers and teams as well as any other API consumers

• Recommend new technology trends and innovative products/features to the teams

• Oversight and leadership of the wing-to-wing product development lifecycle, including build, test, launch, and adoption

• Work with the Agile Development Team and Scrum Master,lead backlog planningand grooming, and support Release planning

• Coordinate and lead user acceptance testing (UAT) for releases

• Work with UX partners to create screenprototypes/wireframes,gather feedback and adjust to optimize performance

• Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog

• Lead “run the engine” functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.

• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk

• Keep all product and API documentation up to date

• Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience

• Participate and work inScaled Agile Framework (SAFe) as our teams are part of a Solution Train

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalentand 8+ years of experience as a Product Owner within a consumer banking organization.

• 4+ years of digital product owner experience, including experience in API and/or services management.

• Ability to work U.S. east coast hours AND must be able to go into a physical hub location on a regular basis.

• You must be located at or within a 2 hour drivable commutable distance to one of our virtual or hybrid hub locations.

Desired Characteristics:

• Experience with Agile and/or SAFe (Scaled Agile Framework) in a product owner role

• Track record of creative and strong problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated

• Strong communication skills (verbal and written)

• Passion for learning about new technologies and identifying ways to drive innovation

• Analytical mindset and skillset

• Strong presentation skills

• Experience influencing in a matrix environment across various levels

• Strategic thinker

• Proven ability to develop and implement action plans to drive business results

• Strong project management experience, with a record of delivering on time

• Strong digital proficiency, including launching new products and capabilities

• Strong understanding of mobile and web applications

• Experience leading large cross-functional virtual project teams

• Experience with API teams

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing