AVP, Desk Manager

lplfinancial; Fort Mill (SC); On-site; USD 104,000 - 173,000; Full time

Benefits offered by this job

401K matching

health benefits

employee stock options

paid time off

volunteer time off

and more

Job summary

LPL Financial in Fort Mill, SC is seeking a Manager to lead the Advisory & Product Consulting Desk, building a high-performing team that supports clients via phone and email. The role trains, develops, and engages staff in alignment with LPL Financial's values.

The position emphasizes leadership, collaboration across departments, and driving continuous improvement to deliver excellent client experiences. Strong communication and analytical skills are essential.

Qualifications

• 3-5 years' experience in financial services
• Proven leadership experience preferred
• Strong customer-service orientation
• Superior written and verbal communication skills
• Familiarity with analytics to measure team performance
• FINRA Series 7 and 66 strongly preferred or to be pursued soon after hire

Responsibilities

• Act as a Player Coach and lead by example, field advisor calls and emails when needed
• Onboarding and training of new hires
• Foster culture of engagement, diversity and inclusion
• Improve team procedures using continuous-improvement principles
• Monitor and report on team metrics and targets
• Manage performance and accountability for the team
• Conduct regular team meetings and 1:1s with direct reports
• Develop strategic partnerships across departments and leaders within LPL

Skills

Leadership

Customer service

Excellent communication

Analytics mindset

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Job Overview

As the manager of the Advisory & Product Consulting Desk, you will build and lead a team of professionals who support our clients via phone and email. The desk offers a knowledge base for questions regarding all that LPL offers for fee-based solutions including platforms, products, annuities, strategies and pricing. The manager of the desk has responsibility for training, developing, and engaging team members in a manner consistent with LPL Financial's values.

Responsibilities

• Act as a "Player Coach" and lead by example, with the ability to field advisor calls and emails directly when necessary


• Onboarding and training of new hires


• Embody the firm's mission and values by fostering a culture of engagement, diversity and inclusion


• Utilize principles of continuous improvement and advisor feedback to streamline and enhance team operating procedures


• Results focused, with a strong understanding of how to educate and reinforce


• Establishing, communicating and reporting on ongoing metrics and targets for team members


• Responsible for performance management and accountability of the overall team


• Conducting recurring team meetings and 1:1's with direct reports


• Develop strategic partnerships with other team leaders and departments across LPL as appropriate


• Responsible for working with department leadership on elements of the business and/or functional strategy implementation and management across department and company-wide functions or projects.

What are we looking for?

We\'re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 3-5 years\' previous experience within the financial services industry


• Previous Leadership experience preferred


• Positive, customer-focused attitude and demeanor with desire to provide outstanding service


• Superior communications skills, both verbal and written, with the ability to cogently explain and discuss financial information to different audiences


• Desire to contribute to the success and growth of an organization


• Interest in continued development of analytics to measure effectiveness of team\'s efforts


• Proficiency in Microsoft Office Suite


• Financial industry or service-related certifications are a plus


• FINRA Series 7 and 66 strongly preferred (if not already held, passing exams to obtain licenses will be required soon after hiring)

Pay Range

$103,515.00 - $172,525.00

Benefits

• 401K matching


• health benefits


• employee stock options


• paid time off


• volunteer time off


• and more

For further information about LPL, please visit www.lpl.co