AVP, Desk Manager

LPL Financial; Fort Mill (SC); On-site; USD 104,000 - 173,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial seeks a manager for the Advisory & Product Consulting Desk in Fort Mill, SC. You will build and lead a team that supports clients via phone and email, providing knowledge on fee‑based solutions, platforms, products, and pricing.

Train, develop, and engage team members in line with LPL’s values. The role emphasizes collaboration, continuous improvement, and strategic partnerships with other departments.

Qualifications

• 3–5 years’ experience in the financial services industry.
• Leadership experience preferred.
• Strong communication skills, verbal and written.
• FINRA Series 7 and 66 preferred (if not held, exams soon after hire).
• Proficiency in Microsoft Office Suite.

Responsibilities

• Act as a “Player Coach” and lead by example, field advisor calls and emails when necessary.
• Onboarding and training of new hires.
• Foster culture of engagement, diversity and inclusion.
• Streamline and enhance team operating procedures using feedback.
• Be results focused and educate/ reinforce performance.
• Establish and report team metrics and targets.

Skills

Leadership

Customer‑focused

Communication skills

Analytics interest

FINRA licenses (S7/S66) preferred

Tools

Microsoft Office Suite

FINRA S7/S66 (preferred)

Job description

Lead with Purpose, Unlock Your Team’s Passion

At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees.

If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today.

LPL’s Advisory & Product Consulting team provides platform education, case consultations, product discovery, and resource navigation support covering an array of available fee‑based solutions. Our mission is to be a trusted partner to our advisors who in turn provide clients with choices to help meet their financial goals. In this endeavor, our sole motivation is to provide tailored guidance and expertise to allow our advisors to manage their client’s portfolios while also being trusted partners to give them the tools and resources they need to make their businesses thrive.

Job Overview:

As the manager of the Advisory & Product Consulting Desk, you will build and lead a team of professionals who support our clients via phone and email. The desk offers a knowledge base for questions regarding all that LPL offers for fee‑based solutions including platforms, products, annuities, strategies and pricing. The manager of the desk has responsibility for training, developing, and engaging team members in a manner consistent with LPL Financial’s values.

Responsibilities:

• Act as a “Player Coach” and lead by example, with the ability to field advisor calls and emails directly when necessary
• Onboarding and training of new hires
• Embody the firm’s mission and values by fostering a culture of engagement, diversity and inclusion
• Utilize principles of continuous improvement and advisor feedback to streamline and enhance team operating procedures
• Results focused, with a strong understanding of how to educate and reinforce
• Establishing, communicating and reporting on ongoing metrics and targets for team members
• Responsible for performance management and accountability of the overall team
• Conducting recurring team meetings and 1:1’s with direct reports
• Develop strategic partnerships with other team leaders and departments across LPL as appropriate
• Responsible for working with department leadership on elements of the business and/or functional strategy implementation and management across department and company‑wide functions or projects.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 3-5 years’ previous experience within the financial services industry
• Previous Leadership experience preferred
• Positive, customer‑focused attitude and demeanor with desire to provide outstanding service
• Superior communications skills, both verbal and written, with the ability to cogently explain and discuss financial information to different audiences
• Desire to contribute to the success and growth of an organization
• Interest in continued development of analytics to measure effectiveness of team’s efforts
• Proficiency in Microsoft Office Suite
• Financial industry or service‑related certifications are a plus
• FINRA Series 7 and 66 strongly preferred (if not already held, passing exams to obtain licenses will be required soon after hiring)

Pay Range:

$103,515.00 - $172,525.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor‑mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26