AVP, Desk Manager

LPL Financial LLC; Charlotte, Fort Mill (NC, SC); On-site; USD 104,000 - 173,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial Holdings Inc. is seeking a Manager for the Advisory & Product Consulting Desk in Charlotte, NC. You will build and lead a team that supports clients via phone and email, delivering platform education and product guidance while aligning with LPL’s values.

You will oversee onboarding, training, and ongoing performance management, fostering engagement and continuous improvement across the desk to ensure high-quality client service and strategic execution.

Qualifications

• 3-5 years’ experience in financial services.
• Ability to lead, train and develop a team in a fast-paced environment.
• Strong communication skills and client-focused mindset.
• Desire to contribute to the success and growth of the organization.

Responsibilities

• Act as a “Player Coach” and lead by example, field advisor calls and emails when necessary.
• Onboarding and training of new hires.
• Foster a culture of engagement, diversity and inclusion.
• Streamline and enhance team operating procedures with advisor feedback.
• Establish, communicate and report on ongoing metrics and targets for team members.
• Responsible for performance management and accountability of the team.
• Conduct recurring team meetings and 1:1s with direct reports.
• Develop strategic partnerships with other team leaders and departments across LPL.
• Collaborate with department leadership on business and functional strategy.

Skills

Leadership

Coaching & Training

Communication

Analytics

Microsoft Office

Tools

Microsoft Office Suite

Job description

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees. LPL’s Advisory & Product Consulting team provides platform education, case consultations, product discovery, and resource navigation support covering an array of available fee-based solutions. Our mission is to be a trusted partner to our advisors who in turn provide clients with choices to help meet their financial goals. In this endeavor, our sole motivation is to provide tailored guidance and expertise to allow our advisors to manage their client’s portfolios while also being trusted partners to give them the tools and resources they need to make their businesses thrive.

Job Overview

As the manager of the Advisory & Product Consulting Desk, you will build and lead a team of professionals who support our clients via phone and email. The desk offers a knowledge base for questions regarding all that LPL offers for fee-based solutions including platforms, products, annuities, strategies and pricing. The manager of the desk has responsibility for training, developing, and engaging team members in a manner consistent with LPL Financial’s values.

Responsibilities

• Act as a “Player Coach” and lead by example, with the ability to field advisor calls and emails directly when necessary
• Onboarding and training of new hires
• Embody the firm’s mission and values by fostering a culture of engagement, diversity and inclusion
• Utilize principles of continuous improvement and advisor feedback to streamline and enhance team operating procedures
• Results focused, with a strong understanding of how to educate and reinforce
• Establishing, communicating and reporting on ongoing metrics and targets for team members
• Responsible for performance management and accountability of the overall team
• Conducting recurring team meetings and 1:1’s with direct reports
• Develop strategic partnerships with other team leaders and departments across LPL as appropriate
• Responsible for working with department leadership on elements of the business and/or functional strategy implementation and management across department and company-wide functions or projects.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 3-5 years’ previous experience within the financial services industry
• Previous Leadership experience preferred
• Positive, customer-focused attitude and demeanor with desire to provide outstanding service
• Superior communications skills, both verbal and written, with the ability to cogently explain and discuss financial information to different audiences
• Desire to contribute to the success and growth of an organization
• Interest in continued development of analytics to measure effectiveness of team’s efforts
• Proficiency in Microsoft Office Suite
• Financial industry or service-related certifications are a plus
• FINRA Series 7 and 66 strongly preferred (if not already held, passing exams to obtain licenses will be required soon after hiring)

Pay Range

$103,515.00 - $172,525.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off

Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace (6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com. Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

Interview Information

Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

Legal

EOE. EAC 5.19.26 LPL Financial is the nation’s largest independent broker-dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. * As reported by Financial Planning magazine, June 1996-2019, based on total revenue.

Want to learn more about the benefits of working at LPL? Check out the links below! We Are LPL Benefits Culture Social Responsibility