AVP, Community Services: Program Leadership & Compliance

Birch Family Services; New York (NY); Presencial; USD 125.000 - 140.000; Jornada completa

Descripción de la vacante

Paycom’s administrative office in New York hosts an AVP, Community Services delivering operational, clinical, and administrative leadership for community services programs, with direct oversight of management and clinical teams. The role ensures high-quality, person-centered services while aligning with regulatory and funding requirements.

The AVP leads program performance, staffing, health and safety, and oversight of admissions, transitions, and documentation, including audits and quality

Formación

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Public Administration, Business Administration, Special Education, or a related field; master's degree preferred.
• Progressive leadership experience in intellectual/developmental disabilities, behavioral health, human services, residential services, or a related field.
• Experience overseeing multiple programs or sites and supervising management and multidisciplinary teams.
• Strong knowledge of regulatory compliance, quality assurance, incident management, staff development, and person-centered service delivery.
• Experience within New York State's intellectual/developmental disabilities service system strongly preferred.

Responsabilidades

• Provides leadership, direction, and oversight to assigned Community Services programs and ensures services meet the needs and goals of individuals supported.
• Maintains a visible leadership presence through regular announced and unannounced site visits and monitors program operations, service quality, staffing, and regulatory compliance.
• Facilitates effective communication among individuals supported, families and advocates, healthcare providers, external service providers, and agency staff, ensuring significant concerns are communicated and addressed timely.
• Reviews staffing patterns, schedules, vacancies, overtime, and temporary staffing to ensure adequate coverage and required levels of supervision.
• Collaborates with Human Resources on recruitment and retention and provides supervision, coaching, mentoring, and performance management to assigned management and clinical staff.
• Conducts supervisory sessions and leadership meetings and participates in interdisciplinary, clinical, operational, and family meetings as appropriate.
• Collaborates with clinical, nursing, and medical teams to ensure appointments, referrals, recommendations, treatments, and follow-up are implemented and documented.
• Provides oversight of referrals, admissions, transitions, transfers, and discharges and monitors program vacancies and capacity.
• Monitors service delivery and documentation to ensure services are person-centered and consistent with Life Plans, Staff Action Plans, Plans of Protective Oversight, and other required plans.
• Ensures programs comply with applicable federal, state, and local regulations, funding requirements, and agency policies and procedures.
• Participates in audits, surveys, and regulatory reviews; develops and monitors corrective actions and supports implementation of new or revised regulatory requirements.
• Oversees incident management to ensure incidents are reported, documented, investigated, reviewed, and followed up appropriately, including implementation of protective and preventive measures.
• Ensures appropriate management and safeguarding of individual funds and periodic review of financial records and expenditures.
• Monitors health, safety, emergency preparedness, facility conditions, maintenance needs, and availability of required food, household, medical, emergency, and medication supplies.
• Reviews required individual and staff compliance systems, including LOC/LCED, DDP2, Medicaid certification, staff training, certifications, and performance evaluations.
• Participates in agency committees and quality improvement activities and supports the Senior Vice President of Community Services in advancing divisional priorities.
• Performs other duties and responsibilities as assigned.

Conocimientos

Leadership

Regulatory compliance

Communication

Coaching

Organizational skills

Problem solving

Educación

Bachelor's degree

Master's degree

Descripción del empleo

Paycom’s administrative office in New York hosts an AVP, Community Services delivering operational, clinical, and administrative leadership for community services programs, with direct oversight of management and clinical teams. The role ensures high-quality, person-centered services while aligning with regulatory and funding requirements.

The AVP leads program performance, staffing, health and safety, and oversight of admissions, transitions, and documentation, including audits and quality