Renewals Manager

We Love AI Jobs; San Francisco (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off

Paid bonding time for new parents

Job summary

Sigma Computing is seeking a Renewals Manager in San Francisco, on-site, to own renewals and identify expansion opportunities for corporate customers. You will collaborate with Customer Success to minimize attrition, drive adoption, and communicate customer feedback to internal teams.

The role emphasizes relationship-building, strategic reviews, and actionable insights to grow customer value in a fast-paced environment.

Qualifications

• 2+ years in Renewals or Customer Success
• Strong negotiation and objection handling skills
• Ability to react and adapt to changing priorities
• Excellent process management and detail orientation
• Strong customer management skills and soft skills

Responsibilities

• Build relationships with key customer stakeholders and manage renewal and expansion opportunities
• Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and usage
• Facilitate business reviews and share customer feedback with internal teams
• Communicate insights to improve product and customer experience and act as customer advocate

Skills

Renewals

Customer success

Negotiation

Objection handling

Customer relationship management

Process management

Data-informed conversations

Job description

# Renewals ManagerSigmaSan Francisco, CAFull-time$100,000 – $120,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageManage renewals and expansion opportunities for Sigma’s corporate customers, working with Customer Success to support adoption and reduce attrition. The role also gathers customer feedback and coordinates with internal teams to improve customer outcomes and processes.* Permanent* On-site* 2+ years### Skills and expertiseRenewalsCustomer successNegotiationObjection handlingCustomer relationship managementProcess managementData-informed customer conversations### Key responsibilities* Build relationships with customer stakeholders and manage renewal and expansion opportunities.* Partner with Customer Success to improve adoption, reduce attrition, and identify customer growth opportunities.* Facilitate business reviews and share customer feedback with internal teams.## How this job comparesCompared with 171 open manager customer success jobs on October 10, 2026.Pay: This job pays $100K to $120K a year. The 64 open manager customer success jobs that publish US pay start at $149K on average, so this job starts about 33% lower.Similar open jobs: We Love AI Jobs lists 171 open manager customer success jobs at 91 companies.Remote work: This job is on site. 41 of the 171 manager customer success jobs (24%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. This is a customer renewals role focused on relationships, retention, and expansion. Sigma’s product includes AI capabilities, but the posting does not describe routine hands-on work with AI tools or systems.## Full descriptionAbout the role:Are you a relationship builder? Are you curious to learn about customers and passionate about giving them the best customer experience? Are you a self starter and thrive in a dynamic and fast-paced environment where you can make a difference in creating playbooks and processes?We’re looking for a Renewals Manager to be the post-sales quarterback for our corporate customers. In this role, you will be responsible for renewing and generating expansion opportunities. You will work with your Sigma colleagues to maximize customer value and to grow their business.Responsibilities:• Develop professional and personal relationships with key stakeholders within each customer account• Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage• Work with customers to create a strategy for achieving goals and assist Customer Success with removing barriers to business growth• Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances.• Be able to communicate feedback and insights to the business. to improve product and customer experience• Serve as an advocate for our customers and set appropriate expectations• Leverage data to effectively guide meaningful customer conversations• Facilitate business reviews to accomplish goals and opportunities• Help identify opportunities for improvement in existing processesRequired Skills / Experience:• 2+ years working in Renewals / Customer Success role• Ability to react and adapt to potential rapid shifts in priorities and organizational policies• Strong negotiation and objection handling skills that allow for value-based contract negotiations• Strong process management and detail oriented skills• Strong customer management skills, including soft skillsAdditional Job detailsThe base salary range for this position is $100k - 120k annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.About us:Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.Come join us!Benefits For Our Full-Time Employees:• Equity• Generous health benefits• Flexible time off policy. Take the time off you need!• Paid bonding time for all new parentsUpload your resume once and Scout applies for you