AVP, Claims Recovery: Strategy & Growth Lead

CNA Insurance; Melville (NY); Hybrid; USD 152,000 - 242,000; Full time

Job summary

CNA Insurance in the United States is seeking an AVP of Claims Recovery to set the strategic direction of recovery operations and lead a team of more than 25 claims professionals. The role emphasizes development, training, and execution of key strategic objectives within the Claims organization.

This hybrid position offers collaboration with underwriting, legal, actuarial and staff counsel to optimize recovery outcomes and overall performance across the Claims function.

Qualifications

• Bachelor's degree in finance, business or related field; Master's preferred.
• Typically 10+ years of claims experience, with 5+ years in management.
• Certifications in claims or leadership are a plus.

Responsibilities

• Implements strategic and operational objectives with substantial impact on the short-term success of the recovery claims operations.
• Leads and has full management accountability for staff in area of responsibility.
• Manages enterprise-wide planning and leads recovery programs, metrics and initiatives.
• Analyzes workflow and staffing to drive efficiency and productivity; acts as liaison to senior management.
• Oversees high-exposure recovery claims to ensure timely investigation and management.
• Drives continuous improvement and develops talent within the team.
• Reports on recovery trends and exposures to internal/external partners.
• Coordinates with underwriting, legal, staff counsel, and actuarial on market trends and loss recovery opportunities.

Skills

Leadership

Claims management

Insurance industry knowledge

Stakeholder communication

Financial acumen

Education

Bachelor's degree

Master's degree preferred

Tools

MS Office Suite

Job description

CNA Insurance in the United States is seeking an AVP of Claims Recovery to set the strategic direction of recovery operations and lead a team of more than 25 claims professionals. The role emphasizes development, training, and execution of key strategic objectives within the Claims organization.

This hybrid position offers collaboration with underwriting, legal, actuarial and staff counsel to optimize recovery outcomes and overall performance across the Claims function.