SOC Operator

Security Service Federal Credit Union; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Security Service Federal Credit Union is seeking a SOC Operator to monitor the security and safety of members, visitors, and staff across SSFCU properties. You will assist Analysts with routine and emergency calls and maintain the integrity of access control and video systems.

In this role, you will log security activity, prepare concise communications, and respond with calm urgency during incidents. A high school diploma and security-related experience are required, with the ability to work a

Qualifications

• High school diploma or equivalent.
• Minimum of one year of security-related work experience including fast-paced environments.
• Familiarity with security software platforms.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint.
• Excellent verbal and written communication skills.
• Ability to work on a flexible schedule including on-call.
• Local distance travel may be required occasionally.
• Valid driver's license, good driving record and insurability.
• Lift 25 lbs. without assistance.

Responsibilities

• Monitor security and safety of members, visitors, and staff across SSFCU sites.
• Assist Analysts with routine and emergency calls from employees and locations.
• Monitor and maintain access control and video systems; ensure door function and reader inventory control.
• Update and maintain security logs and incident records.
• Prepare organized verbal and written communications; respond with calm urgency during incidents.
• Provide courteous service to SSFCU members and employees; follow up to ensure resolution.

Skills

Communication skills

On-call readiness

Flexible schedule

Driver's license

Education

High school diploma or equivalent

Security certifications

Tools

Security software

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Security Operations Center (SOC) Operator is responsible for monitoring the security and safety of the members, visitors, and staff on SSFCU’s properties. Assists Analysts in routine and emergency calls from employees and/or company locations. Monitors and maintains the operational integrity of the enterprise access control and video systems. Delivers solutions and resolves issues of small to moderate scale of complexity. Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and request to enter/exit and card readers inventory control. Updates and maintains security and monitoring related activity logs. Properly records updates as well as preventative and as needed maintenance on alarms and more. Prepares organized, accurate and concise verbal and written communications. Exhibits a calm sense of urgency during problem analysis. Seeks guidance from analysts on untrained or inexperienced incidents. Provides professional and courteous service to SSFCU members and employees through interactions at all sites. Follows up to ensure satisfactory resolution. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

What We Require:

High school diploma or equivalent. Minimum of one (1) years of security related work experience including law enforcement dispatch center or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously. Familiarity with security software platforms. Must remain onsite or work extended hours during natural disasters and unusual occurrences on campus/sites. Computer software proficiency including Microsoft Outlook, Word, Excel, Power Point. Excellent verbal and written communication skills; read and write detailed security reports. Work a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day on call support. Local distance travel may be required for business purposes occasionally. Valid driver's license, a good driving record, and insurability. Lift 25 lbs. without assistance from either lifting equipment.

Ideal Candidate Will Have:

Financial Institution experience with security experience. Security and safety related certifications. Prioritize and complete numerous projects and tasks with optimum efficiency and productivity.

Who We Are:

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values:

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.