Assistant Branch Manager

Security Service Federal Credit Union; Colorado Springs (CO); On-site; USD 74,000 - 81,000; Full time

Job summary

Security Service Federal Credit Union is seeking a Branch Manager/Leader to manage daily branch operations, coach staff, and drive service excellence. You will hire, onboard, and develop the team, ensuring strong member service and effective use of resources.

Ideal candidates bring 3+ years in a financial institution with leadership and strong knowledge of cash handling, security, and regulatory requirements. This role offers a competitive salary and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three (3) years of financial institution experience with at least 1 year in leadership.
• Comprehensive knowledge of cash operations, security, and management.
• Advanced knowledge of PCs, Microsoft applications and various office automation software.
• Ability to obtain MLO registration within 180 days and pass background checks as required.

Responsibilities

• Oversee daily branch operations and lead the team in partnership with the Branch Manager.
• Develop business, deepen member relationships, and promote a service culture through coaching and staff motivation.
• Hire, onboard, and conduct regular reviews to retain top talent and ensure training effectiveness.
• Manage branch coverage, scheduling, and area coverage to ensure high service levels.
• Monitor sales, budgets, and branch compliance; prepare and analyze management reports and audits.
• Assist with branch transactions during staff shortages and drive cross-selling opportunities.

Skills

Leadership

Coaching

Training

Staff development

Customer service

Sales

Budgeting

Compliance

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Office automation software

PC proficiency

Job description

What You Will Do:

Manage the daily of operations of a branch efficiently. Provide leadership, in partnership with the Branch Manager and other management team members, training and supervision for Branch. Meet established goals according to the Strategic Plan. Develop new business and deepen member relationships, provide a superior level of member service, and promote the service culture through coaching, guidance, and staff motivation. Mentor and Coach -- Provide coaching, training and feedback for Branch staff in partnership with Branch Manager and other branch management. Hire, on-board and regularly meet with employees to review their progress, goals, and professional development to retain top talent. Develop the appropriate processes and approaches to ensure employee training is effective and successful. Ensure Service Mentality -- Coordinate branch coverage, scheduling and area coverage to ensure a high level of service is delivered. Ensure the effective management of staff, resources, systems, and services to ensure optimum use of time and capitalize on efficiencies. Interact with members on escalated issues, utilizes resources, and provides resolutions within authorization level. Emphasize member service regularly through daily tasks, staff meetings, and training sessions. During staff shortages, assists with branch transactions. Sales and Goals Management – Track and meet established goals, sales and budget for the Branch according to the Strategic Plan. Identify and track daily sales production and provide staff motivation. Ensure employees meet goals, capture in-branch sales, capitalize on cross sell opportunities, and educate members on appropriate products and services. Branch Compliance -- Oversight for audit and review of Branch operations. Actively train on updates, changes to policies and procedures, and ensures compliance. Gather, analyze, and distribute management reports and audits. Monitor monthly budget reports and ensures all expenditures, charges and payroll costs are within approved budget amounts. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

Compensation range ABM: $73,714.30 - $81,473.70 per year. Placement within the range is based on objective, job‑related factors including branch size, scope of operations, and role‑related qualifications.

What We Require:

High school diploma or equivalent. Minimum of three (3) year of financial institution experience and at least 1 year of experience with leadership level functions. Comprehensive knowledge of cash operations, security, and management. Advanced knowledge of PCs, Microsoft applications and various office automation software. Complete, within 180 days of employment in this role, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). Must maintain active registration while in this role and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. Must successfully pass, within 180 days of employment in this role, a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency’s (FHFA) Suspended Counterparty Program (SCP) list as required by the Secondary Market (Fannie Mae and Freddie Mac). Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements.

Ideal Candidate Will Have:

omprehensive knowledge of current federal, state and NCUA regulations applicable to the credit union environment. Broad based knowledge of and able to work both Cash Handling and Member Service tasks. Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex member and employee issues. Excellent interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both members and employees at all levels. Extensive business background with mentor-level skills and experience in leadership. Strong organizational skills, be detail oriented with a high degree of accuracy. Able to work independently as a self-starter in a fast-paced environment.

Who We Are:

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values:

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer:

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information:

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.