AVP & Adjustment Manager - Bank Operations

WesBanco; Cincinnati (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Adjustments Manager to oversee the Money Movement department. In this pivotal role, you will lead teams responsible for processing deposit adjustments and item processing, ensuring accuracy and efficiency. Your leadership will drive excellent customer service while collaborating with other leaders to enhance operational processes. If you possess strong supervisory skills and a background in banking, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Supervisory experience in a banking environment is essential.
• Knowledge of banking systems and compliance regulations preferred.

Responsibilities

• Manage and oversee the Adjustments area within Money Movement.
• Lead teams to ensure timely and accurate task completion.
• Collaborate with teams for process improvements and efficiency.

Skills

Leadership

Problem-solving

Communication

Time Management

Education

Bachelor's Degree

Tools

Banking Systems

Job description

Description

SUMMARY:

Responsible for managing and overseeing the Adjustments area within Money Movement. Leads teams that process deposit adjustments and item processing, including deposit review. Supervises employees to ensure tasks are completed accurately and promptly.

The Adjustments Manager collaborates with direct reports to drive tasks and ensure excellent customer service. Also works with other Money Movement leaders to improve efficiency across areas.

SUPERVISORY RESPONSIBILITIES:

Performs supervisory duties per organizational policies and laws, including hiring, training, performance appraisals, and disciplinary actions.

INTERPERSONAL SKILLS:

Maintains professional appearance and demeanor, demonstrates effective communication skills, and interacts effectively at all organizational levels. Manages multiple priorities and delegates effectively under tight deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads a team to ensure timely and accurate task completion.
• Manages staff hiring, scheduling, training, and performance evaluations.
• Oversees daily operations of adjustment items and deposit review.
• Resolves complex issues within the area.
• Partners with internal teams for cross-training and process improvements.
• Designs and monitors processes, focusing on scalability and automation.
• Ensures effective application use and process documentation.
• Acts as a change agent by automating tasks and enhancing customer service.
• Provides staff training and monitors performance metrics.
• Maintains SOX and other control documentation.

OTHER REQUIREMENTS:

Must adhere to banking regulations, complete compliance training, and maintain proficiency in policies and procedures. Demonstrates leadership, problem-solving, and communication skills, with the ability to work independently and meet deadlines. Knowledge of banking systems and applications is preferred, with a Bachelor's Degree and supervisory experience required.