AVMM Software Engineer

VFI; Laurel (MD); On-site; USD 190,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision benefits

Life and disability insurance

Retirement plan

Paid time off

Job summary

VFI seeks a Tier 3 Unified Communications/Audio Visual Engineer to provide expert-level engineering, troubleshooting, and lifecycle support for enterprise UC and AVMM systems in Laurel, MD. You will lead complex deployments across CONUS/OCONUS and resolve escalated issues with minimal service disruption.

The role targets 7+ years of UC/AVMM experience, a related degree, and an active TS/SCI with Full Scope Polygraph; DoD/IC exposure and CTS/CCNP-type certifications are highly valued.

Qualifications

• 7+ years of relevant UC/AVMM engineering experience (or equivalent).
• Experience supporting enterprise UC/AVMM environments at Tier 3.
• Strong knowledge of multiple UC/AVMM technologies and integration.

Responsibilities

• Serve as highest escalation point for UC/AVMM troubleshooting and resolution.
• Lead root-cause analysis for hardware, software, and network issues.
• Provide Tier 3 installation, configuration, and maintenance across enterprise UC systems.
• Design interoperable UC system designs across multi-level security platforms.
• Monitor system performance and optimize configurations with minimal disruption.
• Document systems with diagrams, change proposals, and guides.
• Lead upgrades/patches and validate changes with testing.
• Support site surveys, migrations, and deployments in CONUS/OCONUS.
• Mentor Tier 1/2 teams and liaison with Government stakeholders.

Skills

UC/AVMM expertise

VTC infrastructure

VoIP systems

Networking concepts

Troubleshooting

Education

Bachelor’s degree in Information Technology/Engineering or related field

Associate degree

High School diploma

Tools

Cisco UC

Avaya UC

Poly

Crestron

Extron

WebEx

MS Teams

Job description

# AVMM Software EngineerHot JobLaurel, MD 20723## OverviewSalary Range$190,000.00 - $200,000.00 SalaryPosition TypeFull Time## Description**Position Overview****VFI**seeks a Tier 3 Unified Communications/Audio Visual Engineer to provide expert-level engineering, troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio-Visual Multi-Media (AVMM) systems. The Tier 3 Engineer will serve as a senior technical resource, resolving escalated issues, designing advanced solutions, and ensuring optimal performance across telephony, video teleconferencing, chat, IPTV, digital signage, mass notification, Land Mobile Radio (LMR), and secure AVMM environments. This role requires advanced technical knowledge, strong problem-solving ability, and the capability to lead complex implementations in both CONUS and OCONUS environments.**Key Responsibilities*** Serve as the highest escalation point for troubleshooting and problem resolution of UC/AVMM systems.* Lead root-cause analysis for complex hardware, software, and network integration issues.* Provide Tier 3 expertise for installation, configuration, and maintenance of UC systems across enterprise environments.* Develop and optimize UC system designs, ensuring interoperability across multi-level security systems and enterprise platforms.* Conduct system performance monitoring and proactively identify optimization opportunities.* Provide detailed technical documentation including system diagrams, engineering change proposals, and troubleshooting guides.* Design and implement upgrades, patches, and configuration changes with minimal service disruption.* Perform in-depth hardware/software integration testing, staging, and validation.* Support site surveys, system migrations, and enterprise deployments in CONUS and OCONUS locations.* Collaborate with Tier 1 and Tier 2 teams by providing advanced training, mentoring, and knowledge transfer.* Act as a technical liaison with Government stakeholders for system performance, upgrades, and capability expansion.* Maintain accountability for hardware and software assets through configuration and inventory management processes.**Required Qualifications****Education/Experience:*** Bachelor’s degree in Information Technology, Engineering, or related field with 7+ years of relevant experience; OR* Associate degree with 10+ years of relevant experience; OR* High School diploma with 15+ years of progressively responsible UC/AVMM engineering experience.* Demonstrated experience supporting enterprise UC/AVMM environments at the Tier 3 level.* Strong expertise with one or more UC/AVMM technologies (Cisco, Avaya, Poly, Crestron, Extron, WebEx, MS Teams, etc.).* Hands-on experience with VTC infrastructure, VoIP systems, and AV signal distribution technologies.* Familiarity with configuration management, network architecture, and secure communication protocols.* Ability to perform escalated troubleshooting across hardware, software, and network layers.* **Must possess and maintain an active TS/SCI with Full Scope Polygraph.****Desired Qualifications****Industry certifications such as:*** AVIXA Certified Technology Specialist (CTS/CTS-I/CTS-D)* Crestron DMC-D or higher* Extron AV Associate Certification* Cisco CCNP Collaboration* Dante Level 2 or 3* Experience supporting UC/AVMM environments within DoD or Intelligence Community settings.* Demonstrated ability to lead technical teams and mentor junior engineers.**Potential for Telework:*** Extremely limited, based on the client’s needs.*VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.*Application Instructions: Please apply on our website at: https://vetfi.com/careers.